1win Casino - general discussion

If you want to discuss anything related to 1win Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good evening,

I am from Spain I am trying to withdraw my funds in 1 win, so I have been 4 months and it is impossible. I try but they reject the operation. Contact the technical service send the documents they asked me and nothing. Has someone from Spain let you withdraw funds? I need help or how to report them.

Thanks

I'm sorry you made such a poor choice... I would not much hesitate to say that after 4 months your chance is gone for good. This casino operates under curacao licence, so you may start there. Or you can submit a complaint here: https://casino.guru/complaints so the others may see what you've been through, at least.

Are you still in touch with the casino, please?

Im not op, but my complaint is similar. I deposited 20 euros 3 days ago. Deposited with debit card, easiest thing ever, super fast.

I made quite a lot of money with those 20 euros, but now withdrawing the winnings is impossible. The website allows me to withdraw the money choosing from 3 methods. Card, crypto or "Perfect Money".

Every card attempt is rejected shortly after, no justification whatsoever. Crypto wallets don't seem to work as well, so I am now trying to use perfect money. I read a complaint about 1win on here referring the perfect money bank, he ended up paying like 120 euros in commission.

Talked to support multiple times, they are useless, if there is actually any support and not some automatic bot responses. Their say on this whole thing was "keep trying, change method". Withdraws take up to 48 hours bla bla bla. Awful support really.

I have submited a complaint already, just leaving this post here so people know what they are getting themselves into.

If i ever get to withdraw my winnings, will come back to this post and give an update on my situation, but doesn't change the shady experience I had with this casino.

Hello, thank you for the explanation and sharing. It all makes a bad picture. Our team will investigate further, however. Hopefully, the casino will cooperate, it's always a crucial part of any complaints.

Hi, I can tell you that 1 win is one of the most scammers in the world right now, I'll explain in the short term what happened, playing I got to 100k, I was loading a lot of money, and I was lucky enough to arrive at 100k, the problem is that from there I was no longer able to download the money, a nervousness with the operators who kept telling me try again, try again, try again, but nothing, now I have reached the most total disappointment and despair, so I decide to play them again , and I get to 500k, a figure never reached until now, the real problem is that already by not making withdraw I said, fuck me now how the hell do I do? , and no gentlemen, after 2 days waiting for contact and more, they close my account, you can not imagine how many emails, and how many times I had to write to the site, I was crying, thinking all that money won, and not to be able to withdraw them, but especially when they closed my account, from there the world fell on me, I tried in all the ways in the world, but nothing gets me an email with written, we checked your account, and there is it was a violation or something illegal, I really wanted to eat them, I sent my documents, with face also, all the credit cards that I top up my account, and they tell me that I play illegally, I knew I shouldn't top up a lot of money there and then arriving at a very large balance, I played, and I still play it at Italian sites, and then arrived at the conclusion I sent another email with a huge disappointment, to think that I was feeling really bad, all that money won legally, disappeared in 2 days, truly gone mad, and the first time this happens in 10 years of play, the other sites never had any problems, I ask you to be careful and never happen I hope so in my situation, left without a I have a shred of hope, I only have one last email to send and see if I can recover it

Hello everyone, I have been trying to withdraw from 1win since 8 March, I loaded 300 euros with a credited visa immediately I got to 2100 and tried to pre-wash them with the same card but they returned to my account and the operation was canceled then I tried with crypto account 3 withdrawals of 700, only 1 was successful the other two canceled again and the balance returned to the account, now I have reached 12 thousand on the account I have tried to withdraw in all possible ways I have more than 10 withdrawals pending (since there is a ceiling for withdrawal transaction) now they don't even cancel them anymore, really ridiculous live chat always the same answers, by email they replied to me at the beginning telling me to rest assured that everything was resolved that the account had no problem now they don't even reply to emails anymore, be careful, I'll update if there are any implications

Hello,

I checked recently submitted complaints and only to find out that there are currently 9 open cases. Most of those concerning payment, I'm afraid.

Generally speaking, if a player manages to win a huge sum, it means a deeper, more time-consuming verification process, plus additional security checks. Due to these checks, the player's account may be blocked.

As far as I understand, you already passed this verification and placed 10 withdrawals due to the limits - now in pending status?

The casino suddenly stopped responding. Am I correct?

hello, the casino only replies to me in live chat but always with the usual replies to contact via email that they cannot know these things, they have not replied via email for 3 days. The withdrawals were previously canceled and the money returned to the account now the withdrawals instead remain in a pending state I have 10 withdrawals of 700 euros in pending state one of 1000 in pending state and 4000 on the account at the moment. I was only able to make a withdrawal of 700 euros on 8 March from there all this happened to me. We hope everything will be resolved also because this site is also being advertised by streamers

Hello alexx28,

In this situation, I would say that they may be working on it if all of those withdrawals are pending now. It's quite an amount in total, so it may take more time to proceed. If you feel that something is wrong., feel free to submit a complaint.

What do you think about it?

Hi Radka,

I will try to wait another 7 days hoping it will take longer, otherwise I will file a complaint later

Hi alexx28,

ok - sounds reasonable.

In case something happens let us know, please. 🙂

1 win lousy site I have been trying to recover money for more than 10 days they do not withdraw not recommended never play

I am placed in the same situation as you, were you able to withdraw them?

no yet nothing they always repeat the same things in chatlive and via email they do not answer shit

Hello,

what did the casino tell you about the delay, please?

Are you in contact with their support, at the moment?

Hello,

I can see that Villiam invited the casino to join the complaint. Let's see what we learn.

thanks you were the only ones to try to help me let's see what they say and if they come to talk.

Hello 5 days ago I put 700 euro on 1win to go up to 1300 then withdraw I received my withdrawal, then I redeposited 1600 and I went up to 5000 euro since I can no longer withdraw my money, they refused withdrawals so I started again and now it's pending without moving, the live chat always answers me to contact 1win by email but they don't answer me by email and it's still pending since 72 hours soon, is there a solution?

Hello,

why do you think you can no longer withdraw your money, please?

Did the casino provide you with any explanation?

If you think anything is wrong, you can submit a complaint here.