18bet Casino - general discussion

If you want to discuss anything related to 18bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi, I was literally robbed at this 18BET house.

I won a bonus of 300 reais and when I had 3000 in the house I was limited, as I needed to fulfill the rollover I think 5x the bonus, I was trying to fulfill the limited one. Then they prevented me from placing any kind of bets by placing the maximum limit below the game limit. For example: the house does not accept games with less than 6 reais, but I was limited to a maximum of 5 reais. WITH THIS SHAMEFUL PRACTICE, I was prevented from playing and fulfilling my rollover. They canceled my account (CACASTEFY) And they took my money including my deposit that I deposited in trust in this rotten house.

Hi, I'm sorry to hear about your negative experience. Unfortunately, you chose to play in a casino that has very bad reputation according to our review. Anyway, I believe I have possible explanation for what happened to you. Generally speaking, there's a max. bet allowed when you play with bonuses. The amount is usually around 5 eur or usd. I think they applied the same rule to you, but they overlook the fact you played with reais. 5 reais have much lower value than 5 eur and that's why the games didn't allow you to place such a low bet.

Of course, you can submit a complaint on our website and we'll try to help you, but I wouldn't have high expectations considering the casino's reputation.

Scam casino. The rating is completely justified. Never deposit here. There is no withdrawal function in this casino.

What about anyone available on chat or as a support operator?

I literally hate to ask you, but could you be more specific? 🙏