1000 Spins Casino - general discussion (page 2)

Hello everyone,

Has anyone had problems with 1000 spins casino? I made a withdrawal on 12th Feb, I was told it takes 7-21 days to process and still nothing! I have spoken to them on live chat multiple times but feel their answers are very robotic. My withdrawal is for £600. No response when emailing at all. Really hoping it is just delayed and I've not been scammed again.

Thank you

Hi, we give casinos 14 days to send the money to the player. So I’d try waiting until around that time, and if nothing happens, submit a complaint. I’m not saying it’s guaranteed to help, because the casino already has a low safety rating and I’d probably expect more problems.

But let’s not paint the devil on the wall, let’s wait and see what happens, maybe it’ll turn out okay in the end. 

Anyway, what did they tell you about your withdrawal except of waiting time? 

It's been over a month already. I received an email back this morning saying they have a high volume of withdrawals at the moment which is why there's delays. I will give it two more weeks then make a complaint. Thank you

So if it’s been over a month, then definitely don’t wait, file a complaint with us. I don’t think it should take this long, and unless they have another explanation besides the fact that they have a long queue, that’s not what I want to hear.

What do you say? 

what's written in ther t&c?

Hi, 1000spins is from the same casino family....pandazino, jokersace, mrthrills etc. and really hard to get withdrawals. Can't get in touch and chatbots give the same answers week after week...hope you get your money. Guru's review of all of them is spot on....

Won €3300 in April. Still hasn't been paid out. No reason given.

Hello, well, I was just looking at the casino, and given its safety rating, I’m not really surprised that this is the case. In any event, you’ve been waiting a long time, and I see that you’re trying to submit a complaint here as well, which is in the review stage. I’m curious to see if we can help you, though I’m afraid the casino won’t respond, just like in previous cases. 

Anyway, has the casino told you anything at all about the whole situation since April?

I'm constantly in contact with them. The casino keeps giving me the same information. I always get the response that my withdrawal is being processed. However, I have confirmation that my account is verified. I've taken screenshots of the chats. I get the same answers in the live chat. I've also contacted support by email, but haven't received a reply. Would it make sense to request a chargeback?

I totally get it.

As for a chargeback, that’s probably the last thing I’d do if there were no other options left. A chargeback might not go over well if you want to play at casinos, and the payment provider might not be too happy about it either.

But if nothing else works out, it’s an option.

Hello, I have the same problem. I won on May 7th, 2026. The amount of 1400 euros has not yet been paid out.

The support team always gives the same answers. They say you have to wait and it will take 7 to 21 days.

Hi, based on what you're describing, you've been waiting for two weeks now. The only thing the casino told you was that it could take 7–21 days, right? Besides that, didn’t you have to do anything else, like verify your account?

If not, then I’d probably open a complaint on our website and wait. That’s probably the most sensible thing you can do.

I had to verify my identity and then I could withdraw the money; since then it has said "processing".

I'd be interested to know if anyone has ever actually received their money there.

Oh, I just checked out the casino and saw how poor its safety rating is, and that it hasn't responded to many complaints, from what I've seen.

And that’s why I think I understand why they take so long to pay out players, or rather, why you’re worried.

I’d say that several players haven’t received their money yet, at least according to our complaints, but I can’t speak for everyone.

Well, I’d be prepared for anything, to be honest.

I have filed a complaint, let's see what happens.

Are there any other options I can do?

To be honest, not really. The casino doesn't have a license, so there's nowhere higher up you could file a complaint.

I'm also thinking about what the player before you asked regarding chargebacks. But that comes with certain risks, so you definitely need to consider whether to go down that route.

What risks would that entail?

Well, chargebacks carry the risk that, depending on the payment method you’ve chosen, issues may arise specifically there. For example, if you use a bank transfer or a credit card, the bank might have a problem with it; in extreme cases, they could close your account because, essentially, that’s not how the bank wants funds to be reversed. Also, in casinos, if you make a chargeback, you might not be able to play everywhere, since casinos don’t like this method either.

So these are examples of things that can affect various aspects.

So definitely next time you play somewhere, it’s important to do your research on where you’re going to deposit your money. Find as much information as possible, including user reviews, complaints, and the like, to minimize the risk of ending up at a bad casino.