FortuneJack Casino - Player's winnings and account blocked due to 'multiple account'.

Hello, I have registered on the fortunejack page and claimed the bonus of 25 free spins without wagging, because of that I have won that amount of money, and I excitedly tried to withdraw and within hours they canceled the withdrawal to a supposed "multiple account "The truth is that it is a regret that when I was able to win at the casino they blocked my account and the support said that it is the only option they have, I want to claim the money since I have won it legally

Dear toget62809,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you opened accounts in the casino in the past?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear toget62809,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.