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Hello

3 days ago I won 400 euros from Slottica Casino and then I wanted to withdraw them as I had deposited to play through my debit card with online banking and then the next day rejected the experience. Then try with a hidden and again rejected experience, I played 200 euros and I had 200 left and I let them withdraw again and nothing happens yet, I want to get my money! Therefore, I will file a complaint for fraud in the casino!

Здравейте

Преди 3 дена спечелих от казино Slottica 400 евро и след което исках да ги изтегля така както съм депозирал да играя чрез моята дебитна карта с онлайн банкиране и след което на другия ден отхвърлен опит. След това опитай със скрил и отново отхвърлен опит изиграх 200 евро и ми останаха 200 и пак пуснах да се изтеглят и тях и още нищо не става искам да си получа парите! Следователно ще подам жалба за измама в казиното!

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC account verification successfully in the past? Which payment method has been used to deposit funds in to your account? Do I understand it correctly that you requested your withdrawal through the same payment method which has been used for depositing? Some debit cards, such as Maestro, can’t receive payments.

Lastly, have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.