Dear JarmoM,


Thank you for sharing your feedback and for trying out Richville Casino. First of all, congratulations on your win — it’s always good to see players reach a positive outcome.

Regarding your concerns, we understand how delays in the withdrawal process can be frustrating. Please note that, as outlined in our Terms and Conditions (point 6.11), there is a 500 EUR limit per single withdrawal transaction. Additionally, as per point 6.6, withdrawals are processed on banking days only — which is why, in your particular case, your withdrawal request made over the weekend took slightly longer to be processed.

We also want to clarify that Richville Casino offers a range of responsible gambling tools. These can be activated by contacting our support team. However, in cases where account changes are requested we may ask for the request to be sent via email to ensure it comes directly from the account holder. This is a security measure to protect your personal information and account.

According to our system, your winnings were paid out in full, and your account was closed shortly after your email request was received. Our team always aims to understand the reason behind such decisions, not to make the process difficult, but to try and improve the overall experience for our players. We’re sorry if this came across differently.

Thank you again for playing at Richville. We wish you all the best in the future.


Best regards,
Richville Casino team

Dear JarmoM,

Thank you for your review. We understand how frustrating a cold run can feel, but please note that all game outcomes are determined by certified providers and based on randomness - winning and losing streaks are part of the natural gaming process.
Regarding deposit limits, such options are available, and we will review why you did not receive clear instructions. Your feedback about support and language availability has also been noted, as we are working to make communication more consistent for all players.

If you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]

Dear JarmoM,

Thank you for sharing your thoughts regarding your experience with SpellWin Casino. We’re sorry to hear that you’ve encountered concerns, and we’d like to clarify some important details to avoid any misunderstandings.

When registering on our platform, all players are required to confirm they have carefully read and agreed to our Terms and Conditions by checking the appropriate box. These terms provide full transparency about our verification procedures, including the documents that may be requested, and the 3x wagering requirement applied to all deposits. This policy is in place to comply with Anti-Money Laundering regulations, which we take very seriously.

Additionally, we offer responsible gambling tools, which can be easily activated at any time through our live chat support. Our team is ready to assist with setting limits or self-exclusion if requested.

Concerning your account closure request, after reviewing our records, we can confirm your account was closed by our support team shortly after we received your email request. Whether to keep your account open or to close it is always entirely your decision, and we make sure to respect and act on such requests promptly.

While we regret that your experience did not meet your expectations, we appreciate you bringing your concerns to light. We wish you luck in all your future gaming experiences!

Warm regards,
SpellWin Casino Team