N1 Casino - Pelaajan tili on estetty ilman selitystä.

Hey I got blocked from the Casino without any Explication. I made very much Deposits over a long time and I was completly verfied. And now they close my account and dont even give me any explication. They just always say. Is blocked by administratiom decision....

but why ecxactly nobody tell me....

and what is make me very angry also now casino Milionaria with the same license also i got blocked.....

Please do you have any help for me??

Dear dergewinnwr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live casino games, slots, or sports betting)? How much was the active balance at the time of your account closure?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear

the account i registestred 8Month ago.

I played just Slots. When my account was closed i don't had any balance to N1 Casino but to the casino Milionaria and they blocked me too because of the casino N1. And to Milionaria I had 150€ and more 500€ Cashbonus...

I feel like joked that they close my account without any explication... maybe they will answer me by mail. But i'm now 3days wsiting just for a ecplication and hopefully we can solve it

@petronela

you have some news for me?😔

If you believe that your accounts were blocked across the entire network, kindly submit another separate complaint regarding the casino that is currently holding your funds. Once you confirm that you have filed a new complaint, I will proceed to close this one, as there are no funds being held by N1 Casino. Thank you in advance for your cooperation.

PS: I adjusted the disputed amount from 80,000 HF to 0 CHF as there are no funds being withheld.



Dear dergewinnwr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.