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I have been trying for a while to get my winnings out but the casino is dragging there feet on this.

now thy say thy have to do the withdrawal manually and the team so do that is not at the office

is just more running around from the casino

Dear Sveinung,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation entirely. Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? How many days ago you’ve requested a withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It’s resolved

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sveinung, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru