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I mistakenly deposited Solana on the BNB network, but the site generated the link. I have screenshots, and the issue hasn't been resolved yet. It's been over 90 days.

depositei solana em rede de bnb porém esse foi meu erro, só que o site gerou o link. Tenho prints e não resolveram ainda. Já faz mais de 90 dias

Dear Adenir,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your Solana deposit on the wrong network.

To better understand the situation and assist you further, could you please clarify the following points:

• Could you confirm which network was used for your deposit (BNB network instead of the Solana network)?
• Did the casino acknowledge the mistake and provide any guidance on how they could help resolve the issue?
• Have you provided the screenshots to the casino's support team? If so, could you share them with us as well?
• Have you received any communication from the casino within the past 90 days regarding the status of your case?
• Have they informed you if a solution or refund is possible, and if not, what reasons they gave for not resolving the issue?

Please forward any additional details or relevant communication to petronela.k@casino.guru so we can investigate further.

Your cooperation is crucial for us to proceed with the case and work toward resolving the issue. Without your input and the necessary details, we won’t be able to mediate effectively on your behalf.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!