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I was playing as usual on Crazy time, with 50 cents on the bonuses, then a sweet surprise, a pachinko, for problems of 'irregularity' I get my money back and I see myself dropping the ball on a multiplier x200, contact the assistance of the game itself or I ask if I can somehow overcome this problem, after some hesitation the English operator gives me a ticket code and asks me to contact customer service as soon as my account is verified .. my question is alone. . will I be denied these 100 euros for a problem / irregularity not caused by me? This is my dilemma ..

Stavo giocando come mio solito su Crazy time, con 50 centesimi sui bonus, poi una dolce sorpresa, un pachinko, per problemi di 'irregolarità' mi vengono restituiti i soldi scommessi e mi vedo cadere la pallina su un moltiplicatore x200, contatto l'assistenza del gioco stesso o domando se posso in qualche modo ovviare a questa problematica, dopo qualche titubanza l'operatore inglese mi dà un codice ticket e mi chiede di contattare il servizio clienti non appena verrà verificato il mio account.. il mio quesito è solo.. mi verranno negati questi 100 euro per un problema/irregolarità non dipesa da me? Questo è il mio dilemma..

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My apologies friends we can even close the thread, casinò 888 gave me a bonus of 95 euros so i think it's okay. Everything Is solved, thank you very much the same for the kindness and fast answer.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Wish you all the best for the new year 2021 😊

Best regards,

Petronela

Casino.Guru