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Hi 

I have account with 1-xbet 

account number 

******.

my friend used my phone without my premession and caaled them on the app said I lost all my funds an i will kill myself, that wasnot true at all I was having arounf 5000 Cad wating from them to transfer so I was in good mood,Actually I didnt discover till somone call me on the phone I didnt hear him well i was driving i didnt even relizze who from 1xbet tem ,He was reud and didnt give me chance to explain the situation for him, the i found my account was blocked , I srnt to them on the block team email 5 days ago and they didnt replay to me till now .

I waited for them to replay but no answer. I created a new account till they replay ,then closed it for and till now they don't respond for why they blocked my main account.

Please sir help me to unblock my main account if you can..

Dear Ahmed2000,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

First I would advise against creating another account at the casino and depositing money since this is against casino rules and might cause you issues in the future.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly there is a pending payout of your winnings from the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi sir Thanks for your response

I received the amount,What I mean by that I didn’t lose all my funds As My friend mentioned and I was winning .

my Issue is why they blocked my account and they don’t respond to the emails.

please note the account was having some funds but I don’t remember how much,but anyway there was no reason to block my account

Thanks for the confirmation.

We believe casinos can block players' accounts for any reason as long they don't withhold players' funds.

We don't assist players whose accounts were closed, but casinos don't withhold any funds.

Please let me know i there is any other issue we might assist you with, otherwise, I'll close the complaint.

Dear Ahmed2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.