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My account has been blocked, costing me many thousands of euros, claiming that I have multiple accounts! At the very least, they could return the invested money! But they chose to keep the money! When are they planning to return what's rightfully mine?

Bloquearam a minha conta, roubando-me largos milhares de euros, dizendo que tinha multi contas! Pelo menos poderiam devolver o dinheiro investido! Mas preferiram ficar com o dinheiro! Quando pensam devolver-me o que é meu?

Dear etrue1995,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It was all without bonuses!

Foi tudo sem bônus!

Will you help me?

Vão me ajudar?

They say I had several accounts to use the bonus... I was never interested in the bonus, I just wanted them to return the seed money.

Eles dizem que eu tinha várias contas, para usar o bónus... Eu nunca tive interesse no bónus, só queria que devolvessem o "seed money".

• Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?
• Was your account successfully verified in the past?

Yes, my account was verified before, and they paid me!

They say I supposedly have multiple accounts! Which isn't even true! But, if so, all they would have to do is return the money deposited and not steal!

Sim, a minha conta foi verificada antes, e chegaram a pagar-me!

Eles dizem que eu tenho supostamente múltiplas contas! O que nem é verdade! Mas, caso seja, só teriam mais é que devolver o dinheiro depositado e não roubar!

Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

As far as I know there is no such possibility! I'm not going to ask the neighbors if they have an account on the betting site that steals people. Can't you help either?

Que eu saiba não existe essa possibilidade! Não vou perguntar aos vizinhos se tem conta no site de apostas que rouba pessoas. Vocês também não conseguem ajudar?

Thank you very much, etrue1995, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

And will you answer me here?

E vão responder-me por aqui?

Hi etrue1995,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask 1xBet Casino to join this conversation and share more information regarding the case.

Could you please provide us with an explanation of the player's situation in more detail from your point of view? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

Thank you in advance for providing the information.

Best regards,

Tomas

I just wanted the money that was in the account, or all the money I deposited!

Eu apenas queria o dinheiro que estava na conta , ou o dinheiro todo que depositei!

If @1xbet were ashamed of stealing from customers, they would at least refund the money!

A @1xbet se tivesse vergonha em roubar os clientes, pelo menos, reembolsava o dinheiro!

Hello, Entrue!

Would you please pass us your numerical gaming ID so that we could look into this situation more thoroughly?

Best regards,

The 1xBet Team

Dear 1xBet Casino,

Are there any updates regarding the player's issue? Thank you.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Tomas,

The user's account was blocked due to the severe violation of the Terms & Conditions, specifically the multiple accounts usage, which was confirm by the user themselves to be their significant other. More than the sum of deposit was withdrawn by the user successfully.

Best regards,

The 1xBet Team

What a big lie! Can you prove the amount deposited and withdrawn in FULL?

CHECK IT OUT!

AND WHAT WAS LEFT IN THE ACCOUNT THAT THEY STOLE FROM ME? BURLOES.

Is the fact that you know someone who uses your shitty bookmaker a bad thing? How does your marketing work?

Que grande mentira! Comprovem o valor depositado e retirado NA TOTALIDADE?

COMPROVEM!

E O QUE FICARAM NA CONTA QUE ME ROUBARAM? BURLOES.

O facto de se conhecer alguém que usa a vossa merda de casa de apostas é mau? Como é que funciona o vosso marketing?

Dear 1xBet Casino,

If that is the case, can you please provide us with evidence confirming your claims? Please send the data to my email address: tomas.k@casino.guru

Kindly let me know once you do so.

Kind regards,

Tomas

Dear Tomas,

We can confirm that the sum of all deposits from ID 178317151 is 795 euros and the sum of withdrawals is 1000 euros. Does the user wish to dispute that?

All the best,

The 1xBet Team

Of course I'm going to dispute that! That's not even real! Or at least pay half of the balance they stuck on my account! 1xbet, stealing users.

Claro que eu vou contestar isso! Que nem é real! Ou pelo menos paguem metade do saldo que me prenderam na conta! 1xbet, a roubar utilizadores .

Dear 1xBet Casino,

Could you please provide us with evidence that the player has violated the terms of service (T&C) by using multiple accounts to gain an unfair advantage with bonuses? We need to review this evidence carefully to determine whether we agree with your decision to block the player's account and confiscate their winnings.

Please send the data to my email address: tomas.k@casino.guru

Thank you.

Kind regards,

Tomas

I never used the bonuses to make profits! I always deposited a lot

Nunca usei os bônus para obter lucros! Sempre depositei imenso

etrue1995, I have one question for you, just to make sure. Are you sure you have never created another account other than the current blocked one?

Even if you have created a thousand accounts, they cannot keep the money, just pay and block the account... I have never used a bonus at a bookmaker

Mesmo que tenha criado mil contas eles não podem ficar com o dinheiro, é só pagar e bloquear a conta... Nunca usei bônus em casa de apostas

And may I know if you played sports betting or casino games?

Sports betting

Apostas desportivas

Dear etrue1995,

As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Consequently, I’m forced to reject your complaint.

I suggest you submit your complaint to one of these two websites that deal with sports betting-related complaints – https://www.osga.com/ or https://www.sportsbookreview.com/sportsbook-complaint/.

Thank you very much for your understanding.

Kind regards,

Tomas