The player from Germany is complaining about declined winnings from sports betting. We reject this complaint as it is sports betting related. Thank you for your understanding.
FEZbet Casino - Player’s winnings from sports betting have been declined.
Amount: €150
FEZbet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
FEZbet Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello,
I have been playing at FEZBET Casino and sports betting for a long time. There was a sports promotion for the Chamionsleague semifinals. There it was promised that you would get 150% cashback if you lose your single bet with a minimum odds of 1.5 and a minimum value of 20 euros. I contacted the support before I paid and asked if the promotion was available to me. This was confirmed to me and the conditions were sent to me. Now I had placed my bet and no matter what, the bet was lost. The bet was not evaluated in the first half an hour after the end of the game and so I was put off that I should wait for the evaluation. This was not a problem and so I waited an hour until the bet was evaluated. Now I contact the support again and was told that at the provider's discretion I am no longer eligible for the promotion. It would be a factual decision and next time I should find out in advance whether I can use the specific action. But I did. I feel my money has been cheated and I would avoid this dubious bunch. They advertise with world-class promotions, but unfortunately these promises are not kept.
greeting
Henrik
Automatic translation:
Public
Public
4 years ago
Dear Henrik,
Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
