The player from Germany is facing issues withdrawing €1,000 from the casino, as the funds are returned to his account after 2-3 days due to his bank not accepting the payment. Despite attempts to resolve this for over 10 days, he suspects that the casino may not process payouts.
FatFruit Casino - Player's withdrawal is delayed.
Amount: €1,000
FatFruit Casino
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Case opened
Current status
Waiting for player to reply
6d 18h 22m 0s
Case summary
5 hours ago
Public
Public
7 hours ago
Translation
Hello,
I have tried to withdraw 1000€ twice. After 2-3 days, the 1000€ was back in my account as a balance.
Apparently, my bank is not accepting the payment.
The casino is supposedly working with an external payment processor.
I am with C 24 Bank…
I've been trying to withdraw my money for over 10 days, and I've read many comments that this casino simply doesn't pay out money.
Does anyone have experience or a solution?
Best regards
Automatic translation:
Public
Public
5 hours ago
Dear Mark_sch156,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Mark_sch156 has 6d 18h 22m 0s to reply
