The player Portugal, has tried to make two small withdrawals that normally appear promptly in their account, but six hours later, they have not received anything. Attempts to receive assistance from customer support have been unsuccessful. The player later confirmed that the issue was resolved.
Fairspin Casino - Player's withdrawal is delayed.
Amount: €700
Fairspin Casino
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
Today, I encountered a very strange situation. Usually, whenever withdrawals are approved, they immediately appear in my account. However, today, it's been over six hours for two small withdrawals, and still nothing. I've tried to reach out to customer support
but they're unable to
assist. I'm a regular player at this casino but unfortunately, with this erratic withdrawal process, I'll be looking for other options. What's worse is that they do not provide us with specific information. My withdrawal account has always been the same, with no changes... they've lost a lot of my respect.
Automatic translation:
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1 year ago
Dear Joaopedrobarroso,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 year ago
Hello!
Fairspin would like to take part in this complaint.
We understand that transactions are a really important part of the experience for every member of the gaming platform.
At this moment funds of mentioned transactions must reach Joaopedrobarroso already.
If the amount of transaction has not reached your Bank Account - contact us through email and we will be happy to help you with it.
Respectfully,
Fairspin!
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1 year ago
Dear Joaopedrobarroso,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
