The player from Finland had experienced a delay in payment from Excitewin. The casino's customer service team had reportedly been reviewing his request, but no resolution or payout had been given. Despite our efforts to understand the situation by asking questions and extending the response time, the player did not respond. As a result, we were unable to investigate further and had no choice but to reject this complaint.
ExciteWin Casino - Player’s withdrawal is delayed.
Amount: €630
ExciteWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Exitewin isn't paying out and the response I receive to my email inquiry is that my request (13790648) has been received and is being reviewed by our customer service team.
Automatic translation:
Public
Public
7 months ago
Dear raunohaverinen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
