The player from Finland had experienced a delay in payment from Excitewin. The casino's customer service team had reportedly been reviewing his request, but no resolution or payout had been given. Despite our efforts to understand the situation by asking questions and extending the response time, the player did not respond. As a result, we were unable to investigate further and had no choice but to reject this complaint.
ExciteWin Casino - Player’s withdrawal is delayed.
Amount: €630
ExciteWin Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
ExciteWin Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
Exitewin isn't paying out and the response I receive to my email inquiry is that my request (13790648) has been received and is being reviewed by our customer service team.
Automatic translation:
Public
Public
9 months ago
Dear raunohaverinen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
