Energy Casino - Player's experiencing difficulties with his withdrawal.

At first, the payment was delayed by two days, and when I contacted them, I was told that they would confirm the payment. I deposited 7000 yen and deposited at the time of the reload 75% bonus. But the first reflection is only 7000 yen. When I contacted them again, I thought I got a bonus, but it was only 3500 yen. Then, when the bonus was gone and it was only the deposit amount, I was able to win, so isn't there something missing in the chat support? After confirming whether it is possible to withdraw, the answer is that it can be withdrawn. When I withdrew, I was told it was in Latin letters due to technical issues. When I re-entered it, this time I was told that my profile was all in Latin characters, and I corrected it. There was something I didn't understand about the withdrawal screen, so I asked the chat support and tried to enter it again, but this time I couldn't withdraw due to an internal error. After confirming, check with your provider. I think it's already taking about 10 days because it just takes a long time like this. I think it's rude. It's a shame because the campaigns and promotions are pretty good and good casino. 14116 yen, please withdraw.

Dear azusato1262,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I understand thank you.

Dear azusato1262, have you received your payment yet?

Dear azusato1262,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, I haven't used the balance yet, so it's okay. I will not run this casino again.

Dear azusato1262, thank you for letting us know. Unfortunately, since you have already spent your balance, we have to reject the complaint. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.

Best regards

Veronika