As a Casino Analyst, Zuzana is often praised and admired for her efficiency and accuracy when it comes to updating our database and making sure that the data is relevant and new. With her previous experience as a GIS specialist, she has a keen eye for detail. Reading is one of her many hobbies, and ...
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Zuzana C.
Author
Zuzana Cirochova
Casino Analyst
As a Casino Analyst, Zuzana is often praised and admired for her efficiency and accuracy when it comes to updating our database and making sure that the data is relevant and new. With her previous experience as a GIS specialist, she has a keen eye for detail. Reading is one of her many hobbies, and ...
In this review, Duelz Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Duelz Casino has a High Safety Index of 8.5, which makes a recommendable option for most players in terms of fairness and safety. Take a look at our full Duelz Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index of Duelz Casino – Is it fair and safe?
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Duelz Casino review, we extensively examined and analyzed the Terms and Conditions of Duelz Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Based on our estimates or gathered data, Duelz Casino is a very big online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we are aware, no relevant casino blacklists mention Duelz Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, Duelz Casino has landed a High Safety Index of 8.5. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Note: As far as we are aware, Duelz Casino is interconnected with 5 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Duelz Casino.
Duelz Casino T&Cs
To see how fair a casino is, we read through its T&Cs as part of every review. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Duelz Casino to be mostly fair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints about Duelz Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 1 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,194 black points in total, out of which 834 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Duelz Casino user feedback and reviews evaluated
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Judging by the 12 user reviews given to Duelz Casino, it has a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company data
Duelz Casino is owned by SuprPlay Limited and has estimated revenues exceeding $20,000,000 per year. This makes it a big online casino on our scale.
Duelz Casino has been granted a gambling license in United Kingdom issued by United Kingdom Gambling Commission.
Payment methods, win and withdrawal limits
Duelz Casino supports 9 payment options. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Trustly Pay, PayPal, Bank transfer, ApplePay.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at Duelz Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Duelz Casino, managing your account, withdrawals, or other matters. Duelz Casino has a good customer support, judging by the results of our testing.
Slots and casino games at Duelz Casino
Duelz Casino offers these types of casino games: Slots, Roulette, Blackjack, Bingo, Jackpot games, Live games, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 97 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Big Time Gaming, Scientific Games (SG Digital), Playson, NYX Gaming Group, Nextgen Gaming, Amatic, ELK Studios, Push Gaming, Eyecon, Lightning Box, Spinomenal, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Ainsworth Game Technology, Inspired Gaming, PearFiction Studios, Jelly, Fantasma Games, Old Skool Studios, Bluberi Gaming, Half Pixel Studios, S Gaming, Indigo Magic, Authentic Gaming, Nailed it! Games, All For One Studios (ALL41), Northern Lights Gaming, OnAir Entertainment, Triple Edge Studios, Infinity Dragon Studios, Reel Play, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, Neon Valley Studios, Skywind Group, High Limit Studio, Blue Guru Games, Hammertime, Aurum Signature Studios, Million Games, Games Global, Golden Rock Studios, Stormcraft Studios, Coin Machine Gaming, AreaVegas, Ino Games, Oros Gaming, Swintt, Win Fast, Wishbone, Slingshot Studios, Alchemy Gaming, Skillzzgaming, GONG Gaming Technologies, Fortune Factory Studios, Spribe, Gamomat, Enrich Gaming, Spearhead Studios, RAW iGaming, Foxium, AGS, Buck Stakes Entertainment, SlotMill, Crazy Tooth Studio, Oryx Gaming, Games Inc., Gaming Corps, Switch Studios, Leap Gaming, Barstruck, Blue Ring Studios, Synot Games, Stakelogic, Gamevy, SpinPlay Games, Neko Games, Gold Coin Studios, Kalamba Games, Just For The Win, Snowborn Games, Electric Elephant, Hacksaw Gaming.
Duelz Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from Duelz Casino in our database:
Up to 140 EXTRA SPINS (£0.1/each)
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
SuprPlay Limited
Established
2018
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Duelz Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Duelz Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 8
Not Available: 7
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Duelz Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Duelz Casino does not offer any bonuses to players from your country.
Payment methods
Payments
Browse an overview of payment methods supported by Duelz Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(9)
Payment methods (9)
Transaction limits
Withdrawal limits
Not limited for GBP
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
GBP
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
E-mail support rating
Good
Average response time: 2d
Based on 1 test
Date and tester
Response time
Rating
19 Jun 2026
Zuzana C.
2d
Good
User reviews
User reviews of Duelz Casino
This is a place to share experience with Duelz Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 12 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 2 years ago
This casino is an absolute con! I have been waiting now for my withdrawal to go into my bank for approx 2 weeks. They keep making excuses as to why I can't have it. I have an email admitting that verification is suffice and my winnings should be in ASAP however, that was atleast a week ago, maybe more. They keep asking me for verification which I've provided more than enough. Word of warning. Do NOT use this casino! Wouldn't even give it a 0 out of 10. Awful!
No positives
They don't want to give you your winnings
They make every excuse as to not pay out
They're a joke!
• 2 years ago
After playing at this casino for a few month. I would say that they have a good game selection. Don't bother with their bonuses. Terms are not good. I would advise anyone to make sure they are fully verified, before you deposit any money in this casino. I have had good and bad experiences, in withdrawing money. smaller withdrawals are usually pretty quick. But be prepared to wait a while if you hit anything substantial. They don't rush to pay out bigger wins. Customer service is only by email or live chat. If you do need to contact them don't expect much. Always sounds like excuses to me. When I did contact them. In short there are far better casinos out there. But this isn't the worst either.
Good game selection
Withdrawal times
No phone contact
• 2 years ago
I used casino guru to complain that they hadn’t paid me out! But SUPRISINGLY after waiting about 2 months the did actually pay the 1000 into my account! But I had actually got up to about 25k and multiple withdrawal attempts wer rejected and just dodged about! They DEFO ARE DODGY AND ARE DEFO NOT WORTH PUTTING YOUR MONEY INTO! But I think using casino guru to complain helped a lot in them Actually paying me out EVENTUALLY! Thanks
Paid eventually
Absolute scam
• 2 years ago
I have seen all the negative reviews on here and had a large around waiting to be approved approx 4k and in no time it has arrived and I.D documents were uploaded no issues whatsoever live chat was also helpful betty especially
Responsive Live chat
Quick withdrawal
• 2 years ago
Worst casino app ever they don’t pay you your winnings I’ve contacted customer support many times and still nothing gets resolved so I would advise anyone and everyone to stay away from this shady company
The worst company
• 3 years ago
The most shocking scamming casino I have ever played on I won and withdrew £1500 would they let me withdraw it no they wouldn’t they asked for documents which I have sent numerous of times and they keep declining it they have put my account on hold so can’t contact them through live chat DO NOT play on this casino they will never pay you out I’m not happy with them at all I’ve been waiting 2 months now and they still won’t accept my documents and ID what a joke this company is
Nothing positive to say about this site
Everything is negative about this site ignore all contact with you
Do not pay any of your winnings
Use every excuse not to pay your winnings
• 3 years ago
Never got my money won £600 never got it
• 4 years ago
Yabba dabba don't bother with this one!
They let you play and loose and deposit how every you like then if you win and request withdrawal of winnings they ask you for every different type of Id, proof of address Photo of payment method.
Then they find a way to rip you off. With me, I used my PayPal Account (for extra protection pffft) which has been upgraded to a business account so they emailed me after I was congratulated by an agent in the websites chat for my win. The email said as I had funded my account with a PayPal that is not a standard PayPal, they do not support the payment method.
There for if I have unknowingly used an in correct method of payment one would assume my withdrawal would be cancelled and I would be refunded in full...
But no the email describes that my winnings have been conviscated due to me breaching terms of service. (by using my own PayPal iny name only and not owned by any business) but as they are super nice lol NOT.. They added how they have paid refunded me £100 back to the unsupported payment method (even though its unsupported) leaving me unable to open any case with PayPal about their behaviour and withholding my funds.
This casino stinks and its operating as a scam. Any little chance they may have to decline you what's yours and accuse you if using third party payment methods like having a premium PayPal account. They will.
Be prepared to be ripped off.
Thanks alot duelz
I bet you are all so so rich from all the people you scam.
Good one
🤮
If anyone else has experienced this get advice from a solicitor. I'm taken them to court.
UPDATE
After writing an email asking for a reconsideration and after me contacting casino guru with my case and them accepting my case,
I have now recieved an email confirming the held funds that were not paid will be.
Be safe everyone!
I highly recommend Casino Guru for advice and help if you get into a similar situation to mine.
The outcome after making a complaint and gaining support from casino Guru
The fact I didn't skip this casino in the first place
Should have done more research and read more reviews before sign up
Still recommend Stay away from this one
• 4 years ago
By far the worst online casino iv ever been on depositing money no problem getting money out impossible?
• 4 years ago
Please, for your own safety, do not play at suprplay casinos. They do not withdraw money, they have a different license on the website than it appears in the official documents. I warn players, this is not a casino but a company that does not operate legally.
no any no anyno anyno anyno anyno any
Please, for your own safety, do not play at suprplay casinos. They do not withdraw money, they have a different license on the website than it appears in the official documents. I warn players, this is not a casino but a company that does not operate legally.
• 4 years ago
DO NOT USE THIS SCAM SIGHT!!!! I BEG YOU! I was signed up and sent of verification which was accepted. Had a few minor wins which where payed. I then won £1100 and suddenly needed more verification, sent off everything they asked, days passed back and fourth from live chat. Finally recieved an email saying they had cancelled my withdrawal of £1100 because i signed up with a different last name!!!! What an absolute joke. Blocked me from live chat and won't respond to emails. STAY AWAY FROM THIS SCAM CASINO!!!!
All. Stay away
• 4 years ago
I won £225 on duels casino, only to be told I had won it on free spins, limiting my withdrawal to £100, this is untrue as I deposited £25 on the 26/8/21 my wins from free spins were negligible. Surely if I had won on free spins it would not have let me withdraw. I am furious to say the least
I enjoyed playing at Duelz until this incident but thus has really infuriated me.
See review
Discussion
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