The player from Canada had been unable to withdraw his winnings due to a condition that required him to deposit and wager 3 times the amount of his current balance. This condition had been unclear in the casino’s terms and conditions. However, the player had resolved the issue independently and had requested the complaint to be cancelled. Consequently, we had marked the complaint as 'resolved' in our system.
Drip Casino - Player faces a deposit demand from the casino.
Amount: Can$549
Drip Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
they won't let me withdrawal my winnings. they say i have to deposit the same amount as my balance which is 549 and wager is 3 times.
I already completed the wager on the bonus. I read the terms and conditions and it doesn't say I have to do that.
Public
Public
1 month ago
Dear zedronic,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Drip Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please send me the link to the bonus or the screenshot of the bonus you took? Was it a deposit bonus or a free no-deposit bonus?
Have you ever made any deposits or withdrawals in this casino before?
Could you please advise if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 month ago
The player sent us the following email:
Hi can you please cancel my complaint request for drip casino I sorted it out thank you.
Dear zedronicx,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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