The player from Colombia experienced a delay in receiving a 396 USDT crypto withdrawal, which had exceeded 72 hours despite a 24-hour processing time. We advised the player to wait up to 14 days for the withdrawal to be processed. The player later confirmed the withdrawal had been received. The complaint was marked as resolved.
CryptoLeo Casino - Player’s withdrawal has been delayed.
Amount: $396
CryptoLeo Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Translation
It’s been more than 72 hours since I made my withdrawal request, even though the withdrawal process should take no more than 24 hours. The amount is 396 crypto USDT. 
Automatic translation:
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1 month ago
Hello juan123321,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CryotoLeo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
I have been verified at the casino for more than 2 months, they tell me that the department in charge is verifying the transfer, it is the only thing they tell me, I speak with them several times and it is the only thing they tell me, and they do not give me a date for when to approve me the withdrawal request, all real money
Automatic translation:
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3 weeks ago
Hello juan123321,
Please let us know once it would take more than 14 days for the withdrawal to be processed. Until then, I can only advise to wait.
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3 weeks ago
Dear juan123321,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
