The player's money disappeared for unknown reason. The complaint was resolved as the player received his missing funds and his account got closed.
Crocoslots Casino - The player's money disappeared.
Amount: NZ$152
Crocoslots Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Crocoslots Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
MONEY DEPOSITED DISAPPEARED (ACCOUNT CLOSED)
Automatic translation:
Public
Public
1 year ago
Dear Nemokid,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Crocoslots Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
1 year ago
Translation
Hi Nick,
I duly registered on their site and after a few days I duly deposited through Mifinity, immediately after I logged out with the writing account disabled (evidently at Hollycorn I am reported as an international wanted person without having done anything irregular in over twenty years experience in online gaming!). The fact is that my money has disappeared and now to get it back they are making me go through the complete KYC procedure as if I had to collect who knows what winnings!! All of this is irregular as well as illegal. I warned them not to make the refund via Mifinity within 24 hours but to hinder all this they have now even asked me for my selfie ID, totally inappropriate and avoidable!! THEY COULD SIMPLY BLOCK THE REGISTRATION A PRIOR AVOIDING ME ALL THIS STORY! Furthermore, since their offer is a public offer, I wonder if this modus operandi is regular. This fact is staggering and I will definitely report it to their licensee Antillephone NV government company.
Edited
Automatic translation:
Public
Public
1 year ago
Hello Nemokid,
Based on the conversation so far with the casino, I can only recommend to wait. Such cases takes longer to resolve than just a week. Be sure to give the casino at least a week more to process the refund.
Public
Public
1 year ago
Dear Nemokid,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Translation
ON MARCH 3, 2023 THE MONEY WAS RETURNED THROUGH MIFINITY. I BELIEVE THAT OPENING A GAME ACCOUNT, ACCEPTING THE DEPOSIT AND SUBSEQUENTLY WITHHOLDING THE DEPOSITOR'S MONEY IS A VERY INCORRECT BEHAVIOR, BECAUSE DURING THE REGISTRATION THEY COULD HAVE BLOCKED THE ACCOUNT IN ADVANCE!
Edited
Automatic translation:
