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MONEY DEPOSITED DISAPPEARED (ACCOUNT CLOSED)

SPARITI I SOLDI DEPOSITATI (CONTO CHIUSO)

Dear Nemokid,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Crocoslots Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Hi Nick,

I duly registered on their site and after a few days I duly deposited through Mifinity, immediately after I logged out with the writing account disabled (evidently at Hollycorn I am reported as an international wanted person without having done anything irregular in over twenty years experience in online gaming!). The fact is that my money has disappeared and now to get it back they are making me go through the complete KYC procedure as if I had to collect who knows what winnings!! All of this is irregular as well as illegal. I warned them not to make the refund via Mifinity within 24 hours but to hinder all this they have now even asked me for my selfie ID, totally inappropriate and avoidable!! THEY COULD SIMPLY BLOCK THE REGISTRATION A PRIOR AVOIDING ME ALL THIS STORY! Furthermore, since their offer is a public offer, I wonder if this modus operandi is regular. This fact is staggering and I will definitely report it to their licensee Antillephone NV government company.

Ciao Nick,

mi sono regolarmente registrato presso il loro sito e dopo qualche giorno ho regolarmente depositato tramite Mifinity, immediatamente dopo è avvenuto il log out con la scritta conto disabilitato (evidentemente presso la Hollycorn sono segnalato come ricercato internazionale senza aver fatto niente di irregolare in oltre venti anni di esperienza nel gioco on line!). Fatto sta che i mie soldi sono spariti ed adesso per riaverli indietro mi stanno facendo fare tutta la procedura completa KYC come se dovessi riscuotere chissà quali vincite!! Tutto questo è irregolare oltre che illecito. Li ho diffidati nell'effettuare entro 24h il rimborso tramite Mifinity ma loro per ostacolare tutto ciò mi hanno addirittura chiesto adesso il selfie ID, totalmente inopportuno ed evitabile!! POTEVANO SEMPLICEMENTE BLOCCARE LA REGISTRAZIONE A PRIORI EVITANDOMI TUTTA QUESTA STORIA! Inoltre mi chiedo essendo la loro un'offerta pubblica se sia regolare tale modus operandi. Questo fatto è sconcertante e lo segnalerò sicuramente alla società governativa Antillephone NV loro licenziataria.

Hello Nemokid,

Based on the conversation so far with the casino, I can only recommend to wait. Such cases takes longer to resolve than just a week. Be sure to give the casino at least a week more to process the refund.

Dear Nemokid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

ON MARCH 3, 2023 THE MONEY WAS RETURNED THROUGH MIFINITY. I BELIEVE THAT OPENING A GAME ACCOUNT, ACCEPTING THE DEPOSIT AND SUBSEQUENTLY WITHHOLDING THE DEPOSITOR'S MONEY IS A VERY INCORRECT BEHAVIOR, BECAUSE DURING THE REGISTRATION THEY COULD HAVE BLOCKED THE ACCOUNT IN ADVANCE!

IN DATA 3 MARZO 2023 I SOLDI SONO STATI RESTITUITI TRAMITE MIFINITY. REPUTO CHE FAR APRIRE UN CONTO GIOCO, ACCETTARE IL DEPOSITO E SUCCESSIVAMENTE TRATTENERE I SOLDI DEL DEPOSITANTE SIA UN COMPORTAMENTO ALQUANTO SCORRETTO, IN QUANTO IN FASE DI REGISTRAZIONE AVREBBERO POTUTO BLOCCARE PREVENTIVAMENTE L'ACCOUNT!

Hello Nemokid,

Do I understand it correctly that your deposit got refunded and casino account closed?

Exact.

Esatto.

Thank you Nemokid for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick