Cosmobet Casino - Player's withdrawal is delayed.

Hello everyone.

I've always played at this casino and have generally had a good experience. I've always withdrawn my winnings using BTC, but this time I chose the bank transfer method.

It says that the withdrawal status is SUCCESS

BUT I DON'T HAVE THE MONEY IN MY BANK ACCOUNT AND IT'S BEEN 3 DAYS. They keep insisting that they are investigating.

Please help me, I need that money.

Dear armandoluigioddo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by a high volume of withdrawal requests, gameplay investigation, or other external factors the casino cannot influence. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I understood all of this.

but it seems absurd to me, I mean I've always withdrawn with BTC and they even arrived in one day.

Now how can you wait so long?

I often check the banking app to see if they have arrived but nothing..

can you confirm that I will have them for a maximum of 3 working days, right? It's Christmas and I need them.

Also it is not possible that it takes all these days. We are

speaking of the company SANTEDA never had problems of this type with them maximum 3 days you have your money. Even to me they always gave money in 2 days or one day. So it is really an anomalous situation