Cool Cat Casino Review

Players from United States Accepted
6.3 Rating
Questionable
Reputation
Players from United States Accepted
Questionable
Reputation
This review was last updated: 2018-09-24T00:00Z  

Even though this group of casinos is blacklisted and marked as rough on many websites, we acquired evidence that proved that many of this group's unresolved complaints were in fact resolved, they just weren't closed properly and marked as resolved.

Blacklisted on
Games And Casino Blacklist
Blacklisted on
Online Casino Suite Blacklist
Blacklisted on
Casinomeister Blacklist
Blacklisted on
Wizard of Odds Blacklist
Blacklisted on
Casino Listings Blacklist
Blacklisted on
Latest Casino Bonuses Blacklist
Residents from
United States
Accepted
IP addr. from
United States
Not blocked
VPN
usage
Allowed
Website
Language
English
Live Chat
Language
English
Email Support
Language
English
No Deposit Bonus*T&C's apply
$25 NO DEPOSIT BONUS
Payment Methods
Game providers
Established
2002
Withdrawal limit
$20,000  per month
Licensing Authority
Costa Rica
Warning
Interesting Facts
  • Quite big casino targeting US market
  • Sticky (non-cashable) bonuses
Positives
  • 24/7 phone support (US and International)
  • Bitcoin accepted
Negatives
  • Costa Rica license
  • Terrible reputation
  • Only one game provider (Real Time Gaming)

Complaints about Cool Cat Casino and related casinos (54)

We have conducted extensive research on the web and as a result we have found following 54 complaints on Cool Cat Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Cool Cat Casino a Questionable reputation.

Questionable Casino Reputation
Direct complaints about Cool Cat Casino
Uncertain case, passive regulator
Black points: 2441
The player´s withdrawals just kept getting declined while three payment methods were used for payout with no luck.
The player requested two withdrawals with three different payment methods because they kept getting declined. When he contacted the live chat, they advised him to rather spend the money, which was very unethical and unacceptable answer from professionals. The player definitely became frustrated and helpless because he had never experienced a proper help to resolve this issue.
 
This complaint is from 8/2016
Disputed amount: $4,882 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 422
The casino promised a refund to the player but later on, they just sent a partial amount of it and closed the player´s account.
The player´s bank contacted him/her with an alert of charges on his bank card. The casino promised to send the full refund of the processing fee to the player and later on changed their mind and the player received only a partial amount of $450 and the account was closed.
 
This complaint is from 9/2014
Disputed amount: $844 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 160
The player hit the jackpot while playing with the bonus and later on, the casino refused to pay him the winnings due to terms and conditions being breached by the abuse of the bonus.
In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached. He also wasn´t very polite towards the casino´s representative, which was really unethical of him. Later on, he did apologize to the casino's representative but that didn´t change the fact that he was denied of the winnings.
 
This complaint is from 1/2011
Disputed amount: $1,600 (bonus money)
Read more on: askgamblers.com
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Show 2 similiar complaints with 582 black points in total
Delayed payment, likely paid
Black points: 100
Delayed payment for over two months and the documents were sent for verification for about 10 times.
The player, Lynda from the UK, requested two withdrawals. She received an email from the casino that stated since she lived in the U.K. she would have to use a bank wire withdrawal which had been split into part Neteller, even though she was told that she couldn´t have Neteller, and part Manager approval. When she asked what did the Manager Approval mean, she received no answer. Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived. There is no further information on this case.
 
This complaint is from 9/2016
Disputed amount: $1,450 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
The player waited way too long for the payments to process and didn´t agree about the extra charges for fees and chargebacks.
The player, Rita, requested a withdrawal of $10,000 that was split into four installment payments of $2,500. Shortly after the payments were approved, she received first two payments that were $651 short. They've already been deducted by $801 which was for the fee and bonus. Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts. Rita strongly disagreed and couldn´t understand why would she be charged some fees again. There is no new information about this case.
 
This complaint is from 6/2016
Disputed amount: $5,601 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
The player was very frustrated due to an extremely long withdrawal process of his winnings that was split into payment installments.
The player, Mr.Bossman, made a withdrawal request of $23,000. He was told by the casino that he´d be paid in payment installments of $2,500 every two weeks. The player was not excited about that information because he believed that the whole process would take way much longer, about nine months. Mr.Bossman did receive his first payments so we highly believe that he did receive the rest of his money.
 
This complaint is from 4/2015
Disputed amount: $23,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected. The casino sent Michell an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn´t receive her second withdrawal.
 
This complaint is from 5/2017
Disputed amount: $2,090 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Extremely delayed payments and some of them were paid in a different amount than expected.
The player made a few withdrawal requests and after a couple of months of waiting, received a payment of $4,980. The casino, later on, contacted the player and informed him/her that the next and last payment should´ve arrived soon. However, he/she received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.
 
This complaint is from 12/2016
Disputed amount: $6,320 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process of multiple payments and so far only one of them was received.
The player requested multiple withdrawals and a couple of months later, received the first payment of $2,026 via FedEx delivery system. The player was waiting to receive the rest of his/her money but like the previous withdrawal process, this one could be very long too. There is no update if the player received the rest of the winnings.
 
This complaint is from 12/2016
Disputed amount: $6,853 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Very long withdrawal process where the player did receive three of the four payments and was waiting to receive the last one.
The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go. After not receiving the payment, the player contacted the customer support where he/she was asked to send documents for verification. After the player sent the documents, he/she couldn´t get an update on them. Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winnings were likely paid.
 
This complaint is from 12/2016
Disputed amount: $1,125 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 64
Dianne has waited for her winnings for over a month. The casino informed her that the payout process takes up to 20 business days.
Dianne requested a withdrawal of $930 and it was approved a few days later. She contacted the casino about an update on the processing but they were not helpful at all. When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days. We believe that the payment was received at last.
 
This complaint is from 2/2011
Disputed amount: $930 (real money)
Read more on: askgamblers.com
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Show 7 similiar complaints with 664 black points in total
Delayed payment, status unknown
Black points: 220
After the player had waited for a couple months for her winnings, she finally received the check, but she was unable to cash it out with any banks.
After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check. She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her. The check would have expired soon and there is no response from the casino still.
 
This complaint is from 3/2017
Disputed amount: $2,200 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100
The player fulfilled all wagering requirements, requested a withdrawal, and still didn´t receive the payment for over a month.
The player requested a withdrawal of$100 and couple of days later, the payment was approved. After the player contacted the live chat representative, they informed him/her that they would rush the process but the player felt he had been given a run-around. The casino never reacted to this case and it remains unresolved.
 
This complaint is from 6/2017
Disputed amount: $100 (real money)
Read more on: thepogg.com
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Show 1 similiar complaints with 100 black points in total
Complaints on related Slots of Vegas Casino (Same management)
Delayed payment, status unknown
Black points: 2000
Extremely long withdrawal process with eight pending withdrawals and no response from the casino whatsoever.
The player requested altogether eight withdrawals in the amount of €18,150 and was asked to send the documents for verification. The casino stopped answering the player´s emails, phone calls, and chats. The casino never responded to this complaint and the case remains unresolved.
 
This complaint is from 2/2017
Disputed amount: €18,150 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 1414
The account was closed and the payment was put on hold due to the account being audited.
The player won $2,828 but didn´t request a withdrawal because she planned on playing more games with her winnings. Later on, when she tried to login into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she´d be contacted as soon as it gets resolved. There is no further information on this case.
 
This complaint is from 5/2015
Disputed amount: $2,828 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 625
Extremely long withdrawal process while the case had been under the investigation.
The player requested three withdrawals in the amount of $6,251 and sent the documents for verification. Later on, he/she was informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
 
This complaint is from 4/2018
Disputed amount: $6,251 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 450
Extremely long withdrawal process without a relevant reason.
The player requested a withdrawal of $4,500 but didn´t receive the payment. After the player contacted the customer support, they told the player to wait a few more days. When the casino replied to this complaint, they told the player that they would get back to him/her on Monday, but that never happened. The payment never came and the case remains unresolved.
 
This complaint is from 1/2017
Disputed amount: $4,500 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 250
Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents. The player said he/she sent them five times already. The player was angry because of the way that the casino responded. There is no final answer whether the player received the payment or not and the case is still unresolved.
 
This complaint is from 12/2016
Disputed amount: $2,500 (real money)
Read more on: askgamblers.com
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Show 4 similiar complaints with 2,739 black points in total
Uncertain case, passive regulator
Black points: 927
The player experienced a long withdrawal process the second time in the row.
The player requested a withdrawal once before this one and it took three months to get paid. The player had won again and it seemed like it was going to take a long time too. He/she tried to contact the casino many times but their answers were different every time. This winner said that he/she only made one request of $1,854, but the casino claimed that the player made two withdrawals of $300 and of $350 and then canceled the rest of the withdrawals. These answers didn´t make any sense to us and since the casino did not give any evidence, this case remains uncertain and unresolved.
 
This complaint is from 10/2016
Disputed amount: $1,854 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 800
Extremely long withdrawal process because the casino changed the payout method from the wire transfer to check and then back from check to wire transfer.
The player requested a withdrawal of $1,600 via wire transfer but the casino changed the payout method to via check. The player was asked to send documents for verification which he/she did already over three times. While the player waited for the payment, the casino informed him/her that they've changed the payout method back to wire transfer, which they said they no longer do. There had been no update on this case ever since.
 
This complaint is from 9/2016
Disputed amount: $1,600 (real money)
Read more on: askgamblers.com
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Show 1 similiar complaints with 800 black points in total
Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The player requested a withdrawal of $6,825 but the payment was extremely delayed. The support team emailed with the player back and forth about the documents for verification being received and then not being received. It was a very long process, but the player received a sum of $4,305 and was waiting to receive the rest of the money. There is no further response from the casino but we believe that the winnings were likely paid.
 
This complaint is from 12/2016
Disputed amount: $6,825 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
After a long withdrawal process, the player received smaller half of his payout. He has been waiting to receive the rest of the money.
The player, Stuart, requested five withdrawals. He had received two of them in the amounts of $286 and $550. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK. The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid. There is no update on this case.
 
This complaint is from 12/2016
Disputed amount: $1,688 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. Even though the withdrawal process took a long time, the player did receive a payment in the amount of $4,305 via wire transfer method. The player hoped to receive the rest of the winnings, too. There is no update on this case.
 
This complaint is from 12/2016
Disputed amount: $6,825 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process of such a small amount as is $100.
The player requested a withdrawal of $100 and sent all the needed documents for verification. He/she still hasn´t received the payment and this case is still unresolved.
 
This complaint is from 2/2017
Disputed amount: $150 (real money)
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Delayed payment, likely paid
Black points: 100
Extremely long and misleading withdrawal process.
The player requested a withdrawal of $140. The customer support representatives told the player on multiple occasions that they have sent the payment to him/her in a different way (NETeller, bank wire, check), but he/she still didn't receive it. The case remains unresolved.
 
This complaint is from 10/2016
Disputed amount: $125 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
The player requested a withdrawal of $1,000 but the payment kept delaying. The player showed in the complaint an email correspondence with the casino where they gave him/her just one choice of payment method. The player was unable to do that as he/she had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours. We consider this likely paid.
 
This complaint is from 12/2016
Disputed amount: $1,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process due to repeated requests for document verification.
The player requested a withdrawal of $8,000 but the payment was delayed. When the player contacted the support team, he received different excuses every time. Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again. So he sent them for the sixth time and the finance team representative told him that he should receive his check that week. He would receive them in six payment installments. The case remains unresolved.
 
This complaint is from 12/2016
Disputed amount: $8,000 (real money)
Read more on: askgamblers.com
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Show 6 similiar complaints with 600 black points in total
Complaints on related Ruby Slots Casino (Same management)
Uncertain case, passive regulator
Black points: 4849
Player hit a random jackpot which was not paid and withdrawal was declined.
A player from the United States was playing in Ruby Slot Casino for more than two years. In October 2016 hits a random jackpot and request a withdrawal. This withdrawal was declined for an unknown reason. Nobody replies on players complain. We don't know what happens or if the case was solved.
 
This complaint is from 10/2016
Disputed amount: $9,699 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 4700
After player won and tried to withdrawal money, her account was locked and audited for more than 30 days.
We don't know what happened in this case. Player was blamed for irregular bonus play and an account was suspended for 30 days. After 30 days account was still locked and nobody answered why, or the result of the audit.
 
This complaint is from 5/2015
Disputed amount: $9,400 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 4650
After player decided to withdraw some of his winnings his account was locked.
Player decided to withdraw 2500$ from his account. When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and why is his account locked Ruby Slots representative answered and promise to bring some light into this case. Unfortunately, that was the last message from representative and what truly happened, in this case, is a mystery.
 
This complaint is from 7/2016
Disputed amount: $9,300 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 250
The casino paid out almost all winning, just $312 were missing and both sides are not sure what goes wrong.
Player won over $2500 which was divided into 4 payouts. Three of them player received but the last one was missing. Casino pointed out that player cancels this withdrawal by himself. Player refuses this statement and wants his $312 payment.
 
This complaint is from 1/2016
Disputed amount: $312 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Lady hit a big win which was paid slowly and with troubles.
Sharon from the US wins a big winning in Ruby Slots Casino. This winning was divided into small payments of 2500$ and paid to the Sharon regularly. During 6 months she had troubles few times. After Casino payout her most of the winning she decided to gamble the rest of the money.
 
This complaint is from 1/2017
Disputed amount: $130,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Player request three withdrawals but didn't get any response from the casino.
Player won the unknown amount of money which was divided into three withdrawals. Didn't get any response from the casino by email nor after he started to a complaint.
 
This complaint is from 10/2016
Disputed amount: ?? (real money)
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Delayed payment, likely paid
Black points: 100
VIP player waited too long for his withdrawals.
Player from the United States was hoping that his withdrawal would be faster because he is VIP player. He waited one and half month till get the first payment and rest of the payments are probably on the way. Because he didn't complain anymore we believe that all his payments were paid out.
 
This complaint is from 10/2016
Disputed amount: $10,383 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Cayla wins over 10000$. She was very frustrating that payouts took 2 months and only part of her winning was paid out.
Cayla as many other players are facing the fact that payouts in Ruby Slots casino are extremely slow. We believe that she got all her winnings, but in this case payout speed was extremely high. Fact that every time she asked: "where are the money?" she got an answer: "in next few days you should receive them" and then not got them, was more frustrating for her than extremely slow payout speed.
 
This complaint is from 11/2016
Disputed amount: $6,082 (real money)
Read more on: askgamblers.com
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Complaints on related Dreams Casino (Same management)
Delayed payment, status unknown
Black points: 721
The player unknowingly opened a duplicate account. The casino refused to pay out his winnings but promised to refund his deposit.
The player was accused of having a duplicate account. He totally forgot having an account he opened 9 years ago in a casino called Cirkus casino. Player found himself totally innocent in this. The customer support promised him a deposit refund, but he is not sure whether he will ever receive the money as he has already been waiting for a long time. The casino stated the player will receive this refund, they just cannot state when it will happen. The casino said the third party processing used in this case takes longer and there is nothing they can do to speed up the process.
 
This complaint is from 1/2018
Disputed amount: $7,216 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Account closed for a valid reason, evidence showed by the casino. The player is waiting for a deposit refund for months.
This player’s inconvenience started because of her name change after getting married. The casino claims the player threatened to do chargebacks on her deposits, which is why her account has been closed. We think this is a valid reason for account closure. The casino offered to refund the player’s deposits, however, it takes too long. We have no information whether the deposits have been refunded or not.
 
This complaint is from 2/2018
Disputed amount: $808 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Three withdrawal requests pending for more than 6 months, questionable evidence provided by the player.
The player provided screenshots of the pending withdrawals, however, it’s hard to prove whether they are real or not, because there are only numbers a no casino logo. Unfortunately, casino never replied to this complaint and did not give any statement.
 
This complaint is from 6/2017
Disputed amount: $716 (real money)
Read more on: askgamblers.com
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Complaints on related Club Player Casino (Same management)
Delayed payment, status unknown
Black points: 600
Delayed payment, at first approved, then disappeared from the account, then account blocked.
Player complains about the fact, that at first his winnings were approved, then disappeared from his account and at the and his account got blocked. The player is disappointed by lack of customer support. No reaction from the casino, no more update.
 
This complaint is from 7/2016
Disputed amount: $6,008 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 128
Declined winning from a free chip bonus.
Player complains casino wouldn't approve his winning of 100$ that come from a free chip bonus code. Casino said he had already had an account registered with them in 2002 and used already a free chip. Player says that in 2002 he had a different address and didn't have the necessary age to play. This is an uncertain case.
 
This complaint is from 7/2010
Disputed amount: $100 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Delayed payment, casino confirms withdrawals have been approved and processed, but 4 months later player still hasn't received the full amount.
Player is complaining about winnings from June and July not received. In September casino representative replied to him and confirmed the payment has been sent, however in October player is still waiting part of his winnings to be paid. No more update since.
 
This complaint is from 9/2016
Disputed amount: $10,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Delayed payment, the player wants confirmation of the payment, 2 months after withdrawal request still no transfer.
Player is complaining since 2 months after he made withdrawal request casino keeps saying they are checking his account, no incoming payments so far. No update since.
 
This complaint is from 9/2016
Disputed amount: $4,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Delayed payment with problematic verification, where the player sends his documents every week.
Player is waiting for 2monts for his 100$ withdrawal. Every week casino cancels the withdrawal for reason of missing documents. The player is completely sure that he sent all the document and casino do not respond to his email. Casino responded at ask gamblers that the withdrawal request is being processed. No more update since, it has probably been paid.
 
This complaint is from 1/2017
Disputed amount: $100 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Delayed payment with problematic verification, where the player got account lock.
Player from the United States reports delayed payments and locked account. Casino responded that they had reviewed his account and explained that they needed an email response from him with information about payment method. Finally, they did communicate with each other and found a common solution, the complaint is not resolved because player did not confirm that he received his withdrawal, no more update since.
 
This complaint is from 11/2016
Disputed amount: $9,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Delayed payment, winnings were approved but the player is awaiting the payment for about 4 months.
Player complains about very long withdrawal processing. He had 3 winnings approved months ago but still hasn't received any payment. Finally, in his last update, he says to have been contacted about the possibility to be paid via Bitcoin payment method. No update since.
 
This complaint is from 11/2016
Disputed amount: $5,582 (real money)
Read more on: askgamblers.com
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Complaints on related Palace of Chance Casino (Same management)
Delayed payment, status unknown
Black points: 271
The player has 4 pending payouts and the customer support is not helpful. No answer for over 2 months. answer over 2 months.
After receiving no answer regarding his already approved withdrawal requests, the player placed an official third-party complaint. Casino never responded, therefore we can’t decide what exactly happened and why the payments were delayed. Unfortunately, the player got just an automatic response for every inquiry, claiming that they will answer in 5 days, but they never did. We understand this can be really frustrating for the player. The current status is unknown.
 
This complaint is from 5/2017
Disputed amount: $2,711 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 200
Delayed payment, the casino is not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails. There was no reaction even after complaining publicly. It’s uncertain whether the player has received his money or not.
 
This complaint is from 10/2016
Disputed amount: $2,000 (real money)
Read more on: thepogg.com
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Delayed payment, status unknown
Black points: 120
Player was waiting for his winnings for over 4 months. The casino closed his account.
Players account was closed while waiting for a requested withdrawal. Withdrawal of a part of the winnings ($630 out of $1200) was approved, but no money came to the player’s account. Casino never reacted to this complaint, so it’s hard to decide whether the payment was done or not, as well as whether the casino had a valid reason to close the account. We consider this case uncertain.
 
This complaint is from 4/2017
Disputed amount: $1,200 (real money)
Read more on: thepogg.com
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Delayed payment, likely paid
Black points: 100
Two withdrawal requests approved after a week, but the payment was delayed.
The player complained publicly because of a delayed payment. The casino answered that if the player has a pending payment from a sister casino, they cannot process the second payment due to a processing limitation. The casino stated they plan to pay out the player’s winnings, so we consider this delayed payment likely to have been paid.
 
This complaint is from 8/2016
Disputed amount: $1,795 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Delayed payment, the player complains about not receiving a the tracking number
The player is unsatisfied because he has no information when casino plans to process his payment. He is arguing he has not received any tracking number and wants to get more information about his money. He accused the casino of not giving him any tracking number. The casino officially answered that the tracking number has been emailed to the player.
 
This complaint is from 4/2014
Disputed amount: $300 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
The player was unable to cash a check he received from the casino. The casino claims the check is OK and advises the player to ask his bank authority.
In this case, it's really hard to prove who is right and who did something wrong. It’s likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check. Uncertain case.
 
This complaint is from 3/2017
Disputed amount: $100 (real money)
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Delayed payment, likely paid
Black points: 80
Long verification process, money not received even 4 months after the casino claimed it’s on the way.
It’s obvious the player had the right to get his winnings. Casino answered that the verification process can take up to 15 business days. Later they answered that the payment approval can take 10 business days. The payment is taking too long. Casino reassures the player that he will get his money. After few months, it is still not clear whether the player received his winnings. This is an uncertain case and unfortunately, it’s not even clear how much money was in question.
 
This complaint is from 15/2013
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Complaints on related Wild Vegas Casino (Same management)
Delayed payment, status unknown
Black points: 100
The player is waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. In December he was still waiting for the casino’s response. No one contacted him, so the casino is simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
 
This complaint is from 12/2016
Disputed amount: $200 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Another complaint about having to wait for payment for 60 days
The casino responded and the payment was approved, the player will get the payment soon. After this, we have not heard from the player about confirming that he received it. We consider this payment likely to have been paid.
 
This complaint is from 5/2014
Disputed amount: $1,352 (real money)
Read more on: askgamblers.com
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