HomeComplaintsZuluspins Casino - Player's winnings have been confiscated.

Zuluspins Casino - Player's winnings have been confiscated.

Opened
Current status

Waiting for player to reply

6d 0h 22m 31s

Zuluspins Casino
Safety Index:Low

Case summary

The player from Finland reports that the casino accused him of using a VPN and confiscated his funds.

Public
Public
4 days ago

They said I've been using VPN and some other bullshit and took money away from my account. Don't play there it's just a scam operations. If you win something they won't pay out.

Public
Public
23 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
23 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zuluspins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account accessible? Can you log in?
  • Could you please specify when the incident happened?
  • What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


JM3003 has 6d 0h 22m 31s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.