The player from Finland faces a withdrawal issue as the casino cancels his withdrawal of 225€ and confiscates his winnings, accusing him of fraudulent activity and VPN usage without providing evidence. He requests an investigation into the matter and seeks either his winnings or a transparent explanation supported by proof.
Zuluspins Casino - Player's winnings are confiscated.
Opened
Current status
Waiting for player to reply
6d 22h 12m 2s
Zuluspins Casino
Safety Index:LowCase summary
Discussion
Public
Public
14 hours ago
I would like to file a complaint regarding this casino. The casino canceled my withdraw of 225€ and confiscated my winnings by accusig me of fraudulent activiyy and vpn usage. These accusations are false.
i have never used vpn while playing at this casino or never engaged in any fraud, bonus abuse, collussion or other prohibited activity. I played normally and honestly.
the casino only gave me generic reference to their Terms and conditions without providing any real evidence or detailed what did i do...
THIS DECISION is UNFAIR and UNJUSTIFIED. I ask your team to investigate this matter and request the casino to provide concrete proof for their accusations.
i would like my winnings of 225€ to be paid or minimum receive a transparent explanation supported by evidence.
thanks for listening and assistance.
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Dear Ottooi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please confirm the date and time when you attempted to withdraw the €225, and when you were accused of fraud?
- Could you also advise which games you mainly played (e.g., slots, live casino, sports betting, etc.)?
- Additionally, did you complete the verification process before you lost access to your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petra
