Zoome Casino - Player’s winnings have been confiscated.

I was playing son of Egypt three with fits at $.75. My balance was about $70. The page malfunctioned and reloaded and my balance was $3.30. According to my transaction and support team I made 57 bets in 1 minute….. I was not on auto spin. I was on the slow spin mode. This is the third time money has gone missing from my account due to them. I want to know how I can actually take action against them!

Hello kellmcg699,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any additional relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

The email

Dear Kellmcg699,

Thank you for reaching out.

Even if there was a malfunction in the game, the bets remained valid as they would have been under normal gameplay conditions. As the casino has also explained, it is possible that turbo mode was activated inadvertently.

Please let us know if there is anything else we can assist you with.

Best regards,

Nick

Dear kellmcg699,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.