Zizobet Casino - Player's account has been closed unexpectedly.

hello i create account used 2 code free bonus for one finish wager then make withdraw to crypto for few hours rejected today go to live chat they tell must send video veryfications so me do it this and then for 3/5 min my account blocked for that reason >

According to our Terms & Conditions, users are prohibited from assigning, selling, or transferring any claims, rights, or entitlements related to the Company or to any third party without prior written approval. As this policy has been violated, your account has been permanently closed.

I don't know where they came up with this, since I have 1 account, I made a verification video, so here's the kind of circus I consider it a rude move, and I saw it on my forum where people got accounts blocked after verification

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Dear eno88xd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

no only 1 account have for this casino

yes this wining from bonus code

Dear User,

Thank you for your email.

We would like to inform you that by registering an account on our website, you acknowledge your acceptance of the Terms & Conditions and Privacy Policy provided to our customers.

According to our Terms & Conditions, users are prohibited from assigning, selling, or transferring any claims, rights, or entitlements related to the Company or to any third party without prior written approval. As this policy has been violated, your account has been permanently closed.

The Company reserves the right to notify relevant regulatory bodies regarding any fraudulent actions conducted by the Player.

Dear User,

I hope this email finds you well.

Kindly note that as you have violated our terms and conditions your account has been closed permanently.

The decision is final and there are no alternative options available for you unfortunately.

Have a great day!

Have a nice day!

—

Best Regards, 

Lulu

when I won, I ordered the payment, after a few hours it was withdrawn, so the next day when I logged into my account, there was a contact with live support, what was going on, I received information that I had to make a video with an ID document and a piece of paper with the name, surname, day, login from the casino and the website www.zizobet.com

so I made a video that my mother made because I don't know how to take a selfie, hold the ID and the card with all this well and say what's on the card after that, my account was blocked

Thanks for your reply.

Could you please share the supporting evidence of your communication with the casino to my email? Share the evidence so that the casino's email and your email are both visible. Send the information to my email at tomas@casino.guru

I apologize for the inconvenience.

close this complaint, it's a waste of my and your time if these scammers don't even bother to reply to the topic, let's be serious and take each other seriously

and please do not encourage me to make any complaints since it does not bring anything and after 7 days of the casino's response, I have to respond again haha

For me this casino is a SCAM

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access, or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.