The player from Poland faces withdrawal issues after his account is blocked without a clear reason. Although he submitted a video for verification, the casino claims he violated terms regarding account transfer, leading to permanent account closure.
Zizobet Casino - Player's account has been closed unexpectedly.
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Zizobet Casino
Safety Index 7.1 Fresh casinoCase summary
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4 days ago
hello i create account used 2 code free bonus for one finish wager then make withdraw to crypto for few hours rejected today go to live chat they tell must send video veryfications so me do it this and then for 3/5 min my account blocked for that reason >
According to our Terms & Conditions, users are prohibited from assigning, selling, or transferring any claims, rights, or entitlements related to the Company or to any third party without prior written approval. As this policy has been violated, your account has been permanently closed.
I don't know where they came up with this, since I have 1 account, I made a verification video, so here's the kind of circus I consider it a rude move, and I saw it on my forum where people got accounts blocked after verification
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16 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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16 hours ago
Dear eno88xd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
