Zip Casino - Player's withdrawal is delayed due to verification issues.

Hi I just wanted to let you know in advance about this problem. I won 700 euros then I had to verify my account which took 7 days because I had to order a separate certificate from the address. After this my account was verified I made a withdrawal request which was pending for 5 days and then I get a message that more confirmations are needed 😀 now I verified my account again and made the withdrawal again. It's almost been 2 weeks and they just keep asking for more. I'm waiting until Saturday and if my money doesn't show up could you help me then Thanks: ) I posted a picture of the message where they say I'm fully verified then there's no way any problems could arise if they say this. Isn't that right?

Dear patu2204,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you been advised why you can’t withdraw your winnings or why your recent request was rejected?
• Is it an internal casino system issue, or is it related to your account only?
• Since when are you attempting to withdraw your winnings?
• Are you able to check the status of your payout currently? Is it currently pending?

Looking forward to hearing from you.

Best regards,

Tomas

My recent request was rejected 5 days after I submitted my withdrawal request because they wanted an additional picture of me wearing suspenders and showing my elbow. I tried my first withdrawal on May 15th and yesterday I submitted my withdrawal again. The withdrawal is still pending.

The first withdrawal request was 6 days ago, but it has taken 2 weeks to verify my entire account because I keep needing more proof.

Thanks for the explanation,

• Has your withdrawal been processed since your last reply?

Please let me know.

Dear patu2204,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru