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HomeComplaintsZip Casino - Player's deposit is missing.

Zip Casino - Player's deposit is missing.

Closed
Our verdict

Player stopped responding

Amount: €30

Zip Casino
Safety Index:Very high

Case summary

The player from Finland reported that a 30€ deposit had been taken by the casino, but nothing appeared in his account. The Complaints Team attempted to gather more information from him but received no response. Consequently, the complaint was closed due to the lack of communication.

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3 months ago
Translation

Damn, this piece of shit took 30 euros and nothing shows up in my account.

Automatic translation:
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3 months ago

Dear timojylha43512,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Did you make a deposit, but it wasn't credited to your casino account?

I will be patiently waiting for your reply.

Best regards,

Kristina


Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

 


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2 months ago

Dear timojylha43512,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru

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