Zinkra Casino - Player’s deposit is not credited.

Estimado equipo de Atención al Cliente.

Me pongo en contacto con ustedes para presentar una reclamación formal, ya que el depósito realizado mediante criptomonedas en no ha sido acreditado en mi cuenta de juego.

El ingreso fue efectuado correctamente desde mi billetera, y la transacción figura como confirmada en la red blockchain. Sin embargo, a día de hoy, el importe no aparece reflejado en el saldo de mi cuenta.

Detalles de la operación (Adjuntado en fotografías)

Solicito que revisen esta incidencia con la mayor brevedad posible y procedan a la acreditación del importe correspondiente o me informen detalladamente del estado actual del depósito.

Adjunto captura de la transacción como comprobante del envío.

Quedo a la espera de una solución urgente, ya que se trata de fondos enviados correctamente y confirmados en la red.

Atentamente,

Roberto *****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zinkra Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Was it your first deposit in this casino?
• Please could you forward the hash of the transaction and any relevant communication with the casino regarding the issue to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear rmarquezcalavia94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Tomas,

First of all, I apologize for the delay in my response.

I have now sent you an email with the requested documentation, including the transaction hash and the relevant communication with the casino regarding this issue.

Please let me know if you need any additional information from my side.

Thank you for your assistance.

Best regards

Roberto ****

In this case, the transaction failed due to the player sending less than the requested amount.

Please note that the player has been contacted to their email address for further assistance with his missing deposit.

Hola,

Gracias por su respuesta.

Sin embargo, la transacción fue por un importe ligeramente inferior, y nunca he tenido problemas en ninguna otra bookie. Tampoco he he recibido ningún correo electrónico solicitando un depósito adicional ni informándome de que el importe enviado era insuficiente. He revisado mi bandeja de entrada y no encuentro ningún mensaje.

Dado que no he recibido ninguna notificación y la transacción no se pudo completar, la solución más razonable sería que me devolvieran los fondos o que me proporcionaran una solución alternativa.

Agradecería su ayuda para resolver este asunto lo antes posible.

Atentamente,

Roberto *****

Hello,

We are sorry that this matter was still not resolved. Apparently our finance department sent directions to the email provided above but maybe they ended up in spam, can you check?

In the meantime, our support team will engage in this asap to remove the blockers. They will reach out via our support email and coordinate the process.

Let's keep an eye on it and make sure we return the amount.

Thanks for understanding.

Best, Zinkra Team.

Thanks to both parties for your participation in the resolution of the issue.

Dear rmarquezcalavia94,

• Have you received any email from the casino representative directly?
• Were you able to reach a resolution to your issue?

Please share any relevant news here.