The player from Spain is filing a complaint regarding a cryptocurrency deposit that has not been credited to his gaming account despite being confirmed on the blockchain. He requests an urgent review of the incident and the crediting of the corresponding amount to his balance.
Zinkra Casino - Player’s deposit is not credited.
Opened
Current status
Waiting for player to reply
5d 14h 43m 19s
Zinkra Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 days ago
Translation
Dear Customer Service Team.
I am contacting you to file a formal complaint, as the deposit made using cryptocurrencies has not been credited to my gaming account.
The deposit was successfully processed from my wallet, and the transaction is listed as confirmed on the blockchain network. However, to this day, the amount is not reflected in my account balance.
Details of the operation (Attached in photographs)
I request that you review this incident as soon as possible and proceed to credit the corresponding amount or inform me in detail of the current status of the deposit.
Attached is a screenshot of the transaction as proof of shipment.
I await an urgent solution, as these are funds that were sent correctly and confirmed on the network.
Sincerely,
Roberto *****
Edited by a Casino Guru admin
Automatic translation:
Public
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yesterday
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
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yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zinkra Casino. Please allow me to ask you a few questions so I can better understand the situation.
- Was it your first deposit in this casino?
- Please could you forward the hash of the transaction and any relevant communication with the casino regarding the issue to tomas@casino.guru?
I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
