Zangabet Casino - Player's winnings are withheld due to wagering requirements.

been using this site over the past month and have successfully won and withdrawn money after completing verification. I never accept bonuses due to the wagering requirements. However, on two occasions, a £10 bonus was automatically applied to £10 deposits without my knowledge or consent.

As a result, I was given a wagering requirement that I was not aware of. Since then, I have made further deposits of £10 and £20, neither of which had any bonus attached, and I have won additional money through playing slots.

When attempting to withdraw my winnings, I have been informed that I still have an outstanding wagering requirement of £1,020.02. Despite continued play, this amount has not decreased at all.

From my understanding, any wagering requirement should be cleared once the deposit and associated bonus funds have been fully used. Additionally, the site’s terms state that a minimum deposit of £20 is required to qualify for a bonus, yet both bonuses were applied to £10 deposits.

I have contacted the company multiple times but have received little to no response. The last communication I received simply stated that the wagering requirement was linked to two deposits, without addressing my concerns. The lack of communication is extremely frustrating.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zangabet Casino. Our understanding of the bonus wagering requirement is the same in this particular situation. Small bonus balances remaining from before the relevant gameplay took place shouldn't be used as an excuse to require wagering, or considering winnings as bonus money.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to the records detailing when your deposits took place? Would you be able to share screenshots?
• Do you have access to the records detailing when the casino bonuses were active? Would you be able to share screenshots?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas