Yuugado Casino - Player’s winnings have been confiscated.

I deposited 250 ERC of cryptocurrency on a site called Yugado to play the first-time welcome bonus, received a 200% bonus, and played Joker Riser.

After that I played on machine 1429 and requested a withdrawal of $2,463, but it was confiscated and the machine was closed.

I don't understand why this happened, and it doesn't make sense that something I worked so hard to win has been confiscated!

Please respond!

Dear yabuyuu13,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yuugado Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you completed account verification in the casino? Have you submitted any documents for verification?
• Have you played the games during the wagering of the bonus only?
• Has the casino referred to any specific rule found in the casino's terms and conditions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Can you tell us how long you had been playing at the casino and when exactly your account was blocked?

→ I played on April 7th. I received an email on April 11th saying I was blocked.

Have you verified your account with the casino? Have you submitted the necessary documents for verification?

→Submitted.

Did you only play games during the bonus wagering period?

→That's what happened because I played the first welcome bonus and requested a withdrawal.

Did the casino refer you to any specific rules in their terms and conditions?

→ I played according to the rules, including betting limits.

Thank you for your cooperation.

Thank you very much, yabuyuu13, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, yabuyuu13!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Hello, yabuyuu13!

We have received enough evidence from the casino to prove that you have behaved in an extremely unfair way. I cannot state the exact reason for the rejection, but can say that we consider your actions dishonest. Therefore, I must reject your complaint.