The player from Japan had his account closed after requesting a withdrawal of 20,000 yen, despite having 10,000 yen remaining. He has reached out to customer support but has not received a response.
Yuugado Casino - Player's account has been closed unexpectedly.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 49m 33s
Yuugado Casino
Safety Index:LowCase summary
Discussion
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Public
yesterday
Translation
Last night, I requested a withdrawal of 20,000 yen, but my account was suddenly closed, even though I still had about 10,000 yen in cash. I contacted customer support, but I haven't received a reply yet.
Automatic translation:
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1 hour ago
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1 hour ago
Dear KENZOx888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation.
- Did you pass the verification before you lost access to the account?
- Could you please let me know how long you were a player at the casino (date of registration) and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
