Yukon Gold Casino - The player's unable to withdraw his money.

No me deja retirar mi dinero, ni siquiera fue producto de ganancias, es mi dinero depositado... El chat no funciona, así que no me han dado respuesta alguna aunque escribí un correo electrónico. Gracias

Hello Samancath,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yukon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you play any games in the casino? Since when are you registered there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Samancath1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

En resumidas cuentas, pierdes el dinero, ya que en las letras pequeñas está qué debes agotar una bonificación que en algún momento aceptas, y esta jamás se acaba... Por lo que si o si pierdes tu dinero!!! Yo perdí el mio .. Mi consejo es que ni se les ocurra probar esta aplicación de casino, es una pérdida total de dinero, de tiempo, de todo.

Dear Samancath1,

Please note that without answering my previously asked questions, we will be forced to close the complaint.

Dear Samancath1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.