Yukon Gold Casino - Player's withdrawal is delayed.

I am submitting this complaint regarding a delayed Interac e-Transfer withdrawal from Yukon Gold Casino.

On December 2, 2025, I requested a withdrawal via Interac e-Transfer. My total balance at the time was CAD 2,200. The casino later stated that only CAD 1,800 was approved and "sent", without providing any clear explanation for the reduction.

As of today, more than 14 days have passed and I have not received any Interac transfer. I have checked all inboxes (including spam), confirmed with my bank, and verified that Interac auto-deposit is active. No funds have been received.

The casino repeatedly claims that the payment was sent, but refuses to provide any proof, such as a transaction ID, reference number, or confirmation from Interac. Their live chat constantly redirects me to an automated chatbot and no specialist resolves the issue.

This is not the first time I experience this problem with this casino. Similar withdrawal delays have happened before, requiring excessive follow-ups to receive my winnings.

I am requesting Casino Guru’s assistance to help obtain the confirmed unpaid amount of CAD 1,800, which the casino acknowledges as sent but has never been received.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate the winnings you requested for withdrawal with or without a bonus?
• Did you request a withdrawal of $2,200? Could you please send me a screenshot of your withdrawal history from your casino account to confirm this?
• You mentioned that you experienced similar withdrawal issues in the past. How long does it usually take for your Interac withdrawals to be processed and paid out by this casino? In those previous cases, was the withdrawal amount also reduced?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Robber,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Update – evidence added

I have added screenshots from a live chat with the casino dated today.

The screenshots confirm that:

- the $2,100 CAD withdrawal has been pending since December 2,

- no Interac payment has been received,

- no proof of payment has been provided,

- no firm or definitive payment date has been communicated,

- the same responses have been repeated for over a month,

- the live chat was closed by the agent without resolution.

The casino redirected me to an external email instead of processing the payment.

I am requesting Casino Guru’s assistance to obtain either:

- the immediate payment, or

- written and verifiable proof of payme

nt transmission.

Hi Robber

payments@casinorewards.com is our payments team email address.

I can see that 2100 was released again on 29th December after the previous amount was returned.

Please follow the instructions from the support team to find your withdrawal.

If you cannot find it or did not receive the interac email, please email the address above with the amount and the date so they can submit a request to the processor to trace the payment.

Cheers

Hello,

I confirm that I have contacted the casino’s payments team today to request a payment trace, as instructed.

I am now awaiting their response.

Dear Robber

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello everyone,

Thank you to Yukon Gold Casino for the information provided. It’s nice to e-meet you all, and also nice to e-meet you, Robber. Please keep me updated with any new information regarding your withdrawal so we can continue monitoring the case.

Robber, from the information provided by the casino, the next step is to follow up with their payments team as instructed. Once you receive any updates or proof of payment, please share them here so we can ensure that everything is being handled correctly.

Thank you both for your cooperation so far, and I look forward to your updates so we can work towards a smooth resolution.

Dear Robber,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru