The player from Germany deposited €100 and met the wagering requirements with winnings of €2015. After requesting a payout on November 27, 2025, he submitted KYC documents for verification but has not received his funds despite following up multiple times. He suspects the casino is attempting to withhold his winnings.
YoyoSpins Casino - Player's withdrawal is delayed.
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6d 20h 24m 58s
YoyoSpins Casino
Safety Index:Very lowCase summary
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19 hours ago
Translation
I deposited €100 on November 27, 2025, and played with a bonus. I won some money and successfully met the wagering requirements. I had €2015 left over.
I requested a payout on the same day, November 27, 2025.
On November 29, 2025, I was asked to upload KYC documents, which I successfully submitted, therefore my account is fully verified.
Since nothing happened in the following days, I explicitly asked again in the live support and they replied to me on December 2nd, 2025, that I didn't need to do anything more.
Days passed again and nothing happened. I inquired again on December 8th, 2025, and was told to just be patient.
I have now decided to file a complaint here, as I suspect this casino wants to withhold my winnings.
Automatic translation:
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3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 hours ago
Dear myrulez92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with YoyoSpins Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
