The player from Germany had deposited €100 and met the wagering requirements with winnings of €2015. After requesting a payout on November 27, 2025, he had submitted KYC documents for verification but did not receive his funds despite following up multiple times. He suspected the casino was attempting to withhold his winnings. The issue was resolved after the player’s withdrawal request was eventually processed and the funds arrived in his bank account. We marked the complaint as resolved following confirmation of the successful payout.
YoyoSpins Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €2,015
YoyoSpins Casino
Safety Index:Very lowCase summary
Discussion
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3 months ago
Translation
I deposited €100 on November 27, 2025, and played with a bonus. I won some money and successfully met the wagering requirements. I had €2015 left over.
I requested a payout on the same day, November 27, 2025.
On November 29, 2025, I was asked to upload KYC documents, which I successfully submitted, therefore my account is fully verified.
Since nothing happened in the following days, I explicitly asked again in the live support and they replied to me on December 2nd, 2025, that I didn't need to do anything more.
Days passed again and nothing happened. I inquired again on December 8th, 2025, and was told to just be patient.
I have now decided to file a complaint here, as I suspect this casino wants to withhold my winnings.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear myrulez92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with YoyoSpins Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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2 months ago
TranslationDear Katarina,
I have just sent you everything by email.
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Sensitive attachment
Sensitive attachment
2 months ago
TranslationDear Katarina,
They simply cancelled my payout...
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2 months ago
TranslationDear Katarina,
I requested another withdrawal after the cancellation and have now found that the casino has successfully processed my withdrawal and the money has arrived in my bank account. 
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2 months ago
Dear myrulez92,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Katarina
Casino.Guru
