Yolo247 Casino - Player is struggling to close his account.

I need to close my account and they are really not helping, i am addicted to gambling and loosing money i don't have, yolo247 is just not helping in self exclusion..i feel helpless.

Dear azizmaved56789,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Yolo247 Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• What methods have you used to self exclude?
• When was your first attempt for self exclusion?
• Could you provide the conversations you had with casino regarding this matter, please? My email is katarina.d@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

I have told them I have gambling addiction and losing money i don't have, all they say is don't use your account for 2 months it will be automatically closed.

Dear azizmaved56789,

thank you for your message.

However, I’m very sorry but you haven’t answered any of my previous questions.

• What methods have you used to self exclude?
• When was your first attempt for self exclusion?
• Could you provide the conversations you had with casino regarding this matter, please? My email is katarina.d@casino.guru.

Upon my understanding, the casino accepts self exclusion requests via email only. Their email address is cs@yolo247.co. Have you tried to comply with this rule?

Let me also share an example of the self exclusion email:

Email subject: Self-exclusion due to a gambling problem

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Yolo247 Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to casino email (you can include me in the copy at katarina.d@casino.guru) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear azizmaved56789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru