Yep Casino - Player’s account closure results in withheld €3,200.

Title:

Casino Closed My Account and Withheld €3,200 Without Evidence

Complaint:

I registered and played on Yep Casino, depositing over €2,000 of my own money. I accumulated a balance of approximately €3,200 and submitted a withdrawal request.

Immediately after attempting to withdraw, my account was permanently closed. The casino claimed I violated their Terms and Conditions due to "multi-accounting" or "linked accounts."

However:

I have only ever used one account

I have not shared my account or used multiple accounts

The casino has provided NO evidence to support their claims

They repeatedly refer to general terms about "bonus abuse" and "linked accounts" but refuse to:

identify any linked account

provide IP/device/payment evidence

specify how I breached any rule

They have also stated that:

the decision is "final and non-reviewable"

my funds cannot be withdrawn

After further contact, they said the case will be reviewed within 60 days, which contradicts their earlier claim that the decision is final.

I believe this is an unfair confiscation of funds and a misuse of vague terms to avoid paying winnings.

I am requesting:

Full evidence of the alleged violation

Or immediate release of my €3,200 balance

I am willing to cooperate fully and provide any verification required.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika