Yeet Casino - Player's account has been closed; funds are unwithdrawn.

I am asking Casino Guru for one thing only: payment of the money that remained in my YEET account when access was removed.

I was the one who first asked YEET to stop my gambling access, protect the remaining balance, manually pay the funds to my established USDT/BSC withdrawal route, and keep the account permanently closed.

YEET then removed my access and permanently closed the account.

The money was not paid.

A preserved native YEET account record shows an account balance of 710 USDT before closure. Further play occurred afterwards, so I am not claiming that 710 USDT is necessarily the exact final closing balance. YEET controls the internal ledger and can determine the exact amount that remained when access was removed.

After losing access, I repeatedly asked YEET to check that ledger and pay the remaining funds. I repeated the request through live support and in writing on 17, 22, 24 and 27 August 2026.

I am not asking for the account to be reopened. I am not asking Casino Guru to review the closure.

I only want the remaining money paid.

I ask Casino Guru to contact YEET and require them to:

1. determine the exact closing balance from YEET's own ledger;

2. pay the complete amount immediately through the established USDT/BSC withdrawal route already provided to YEET; and

3. provide the BSC transaction hash after payment.

If YEET claims that the payable balance is zero or that any amount was deducted or forfeited, then YEET should provide Casino Guru with the complete closing ledger showing exactly what happened to the funds.

Requested resolution: immediate payment of the complete closing balance. The account can remain permanently closed.

Important notice:

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Dear super-traump,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your remaining balance.

To better understand the situation, could you please clarify the following:

• Is your casino account now permanently closed, and are you completely unable to access it?
• Are you still able to contact the casino regarding your remaining balance? If so, what was their latest response?
• Do you have any screenshots showing the balance that remained in your account before it was closed? If so, please attach them here as supporting evidence.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Karla,

Thank you. Please see my answers below.

1. Yes. My YEET account is permanently closed and I am completely unable to access it.

I was the one who originally asked YEET to permanently stop my gambling access because I could no longer control my gambling. At the same time, I specifically asked YEET to protect the money remaining in the account and manually pay the remaining balance through my established USDT/BSC withdrawal route.

I am not asking for the account to be reopened. I want it to remain permanently closed.

2. I have repeatedly tried to resolve the payment directly with YEET, but I have not received a substantive response to my payment requests.

As documented in the PDF already submitted with my complaint, I sent six written email communications concerning the protection and payment of my remaining funds:

the original urgent request on 16 August;

a further same-thread communication on 16 August;

my formal escalation on 17 August;

a follow-up on 22 August;

another follow-up on 24 August; and

my final payment demand on 27 August.

None of those communications resulted in a substantive response confirming the exact closing balance or completing payment of the remaining funds.

I also contacted live support. The latest live-support response was that they could not resolve the matter through chat, that the relevant team would respond to my email, and that they would inform that team that I had contacted them.

No substantive payment response followed.

So although I can technically send messages to YEET, I have not been able to obtain an effective response or resolution from them regarding my remaining money.

3. Yes. I am attaching a screenshot directly from my YEET account showing my username, supertraump, an account balance of $710.00, and 710 USDT held in the account.

For accuracy, further gambling activity occurred after this screenshot, so I am not claiming that 710 USDT is necessarily the exact final closing balance.

Since I no longer have access to the account, YEET controls the internal ledger that can establish the exact balance remaining when my access was removed.

My request is very simple:

Please ask YEET to check its own ledger and pay the complete remaining balance through the USDT/BSC withdrawal route already provided to them.

I do not want the account reopened.

I only want the remaining money paid.

Thank you for your assistance,

supertraump

Dear super-traump,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej L., (matej.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello super-traump, nice to meet you!

My name is Matej, and I will be assisting you with this case. I will do my best to help resolve the matter as soon as possible.

Thank you for providing the requested information. At this stage, I have everything I need from you. You do not need to send any additional information or documents unless I contact you and specifically ask for them. For now, please wait while we investigate the case.

I would now like to invite a representative of Yeet Casino to join this conversation and participate in the investigation.

Could the casino representative please provide more details as of what seems to be the issue with the self-exclusion, and submit all relevant supporting evidence?

Any sensitive information or internal system records may be sent directly to me by email at matej.l@casino.guru.

Thank you for your patience and cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Matej,

I would like to add one material procedural update while YEET's response is still pending.

My written complaint concerning the protection and payment of the remaining account balance was submitted directly to complaints@yeet.com no later than 16 August 2026. In the same email thread, I expressly stated that the follow-up was a continuation of the existing complaint and "not a new complaint."

YEET's Complaints Policy, dated 29 June 2026, states that YEET will provide a final written response within 30 calendar days of receiving a complaint, including the findings of its investigation and the decision reached.

That 30-day period has now expired.

Even using 17 August 2026, the date of my formal Escalation Request, as the later and more conservative reference date, 30 calendar days have also elapsed.

I have received no final written response containing findings or a decision on the unresolved financial issue. YEET has also not requested any additional information from me in connection with this complaint that would account for an extension under its Complaints Policy.

The Account Deactivation Notice dealt with the permanent status of the account, which I am not challenging. It did not state the balance recorded when access was removed, provide withdrawal instructions, communicate any financial determination concerning that balance, or complete payment.

The evidence supporting this chronology is already in the case file. As you have already confirmed that you have the information you need from me, I am not resubmitting or duplicating any documents unless you request them.

If YEET relies on any material factual position or internal record that may affect the financial resolution of this complaint, I respectfully ask that, before the complaint is finally determined, I be informed of the substance of the position being relied upon and be given an opportunity to respond.

For clarity, I am not asking Casino Guru to reverse or reconsider the permanent closure. I do not want the account reopened, access restored, or any gambling functionality returned. The only unresolved issue is the financial treatment of the account balance reflected in YEET's ledger when access was removed.

If YEET contends that any amount was deducted, withheld, voided, forfeited or is otherwise not payable, I respectfully ask that it provide the complete ledger and accounting trail supporting that position, including:

the account balance before any adjustment relied upon; the balance recorded immediately before access was removed; each relevant ledger entry, adjustment or accounting treatment and the amount affected; the resulting balance or amount YEET says remained payable; the factual finding relied upon; the specific contractual provision relied upon, including its applicable version and effective date; and the applicable legal or regulatory basis.

My requested resolution remains unchanged:

YEET should determine the exact balance recorded in its own ledger immediately before access was removed, pay that complete balance through the established USDT/BSC withdrawal route already provided to it, provide the BSC transaction hash after payment, and keep the account permanently closed.

More than a month has now passed. I am not trying to prolong this dispute or return to gambling. I simply want the outstanding financial issue resolved so I can close this chapter completely and move on from online casinos for good. This is the only remaining issue preventing that.

Thank you,

supertraump

Dear super-traump,

I have tried to contact the casino repeatedly via e-mails and Teams, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

First, I would strongly recommend installing free app BetBlocker (https://betblocker.org/) onto your computer and mobile device, to keep you safe from online gambling sites while browsing the internet. It's free, and for maximum protection it is recommended to have a family member or a friend to set up the password in your stead. Also, I would advise to block all the mobile numbers and e-mail addresses that are sending you promotional materials.

As a next step, I do recommend you contact the Anjouan Gaming Authority and submit a complaint with them. To do this, please go to the casino's website and look for the Anjouan Authority logo, usually placed somewhere at the front page. It should look something like this:

Once you see it, click on it and it should open a license validating page on a separate browser window. Scroll down, until you see the button File a Complaint, click it and follow the instructions. If you need help with submitting the request, or if you hear back from either the authority or the casino, please let me know by sending me a quick message at matej.l@casino.guru. I am really sorry I could not be of more help on this occasion. :(

Best regards,

Matej

We’ve reopened this complaint at the request of Yeet Casino.

I have received message and evidence from the casino showing that the player account has been registered using fake credentials, and have not undergone KYC requested by the support staff. This means the whole account is invalid and that super-traump has breached the T&C regarding sign up with real personal details. Due to this, Casino Guru is unable to mediate this case and the complaint will be changed from unresolved to rejected status.

Dear super-traump, in the future, I would strongly recommend signing up in casinos with your real credentials, as otherwise the casino has right to confiscate any and all deposits and close the account no matter the other circumstances or issues surrounding it. Thank you for your understanding.