The player from Washington had made a $20.00 deposit but was subsequently banned from the casino site before she could play any games. The complaint was resolved by the Complaints Team after the player explicitly requested to withdraw her complaint, which led to its rejection. The team expressed regret for not being able to assist further and encouraged her to reach out for help with any future issues.
Ybet Casino - Player's account has been closed.
Closed
Our verdict
Other
Amount: $20
Ybet Casino
Safety Index:LowCase summary
Discussion
Public
Public
10 months ago
I made a $20.00 deposit then got banned from the site. Was looking for a game to play and got banned
Public
Public
10 months ago
Dear Fusion13,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. To better understand the situation and assist you effectively, could you please provide answers to the following questions:
- Could you please share the link to the casino you're experiencing problems with?
- Did you receive any notification or message explaining the reason for your ban? If so, please forward it to me at veronika.f@casino.guru or post screenshots here.
- Have you attempted to contact the casino's customer support regarding this issue? If so, what was their response?
- Did you play any games with your deposit, or is it still untouched in your account?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
