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I made a $20.00 deposit then got banned from the site. Was looking for a game to play and got banned

Dear Fusion13,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. To better understand the situation and assist you effectively, could you please provide answers to the following questions:

• Could you please share the link to the casino you're experiencing problems with?
• Did you receive any notification or message explaining the reason for your ban? If so, please forward it to me at veronika.f@casino.guru or post screenshots here.
• Have you attempted to contact the casino's customer support regarding this issue? If so, what was their response?
• Did you play any games with your deposit, or is it still untouched in your account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Dear Fusion13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I no longer need to submit a complaint

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.