Yabby Casino - Player's account has been closed without explanation.

Hey, I've only had two complaints EVER about ANY online casino and I have an account with EVERY SINGLE online casino available to my region (California, United States). My first complaint I realized actually was MY fault because I didn't realize there were all these insane rules on Yabbys no deposit bonus free spins....so that was my bad...THIS TIME though, (Yes I know, fool me TWICE shame on me...) but anyway, THIS time, I play my 75 free spins and win something like $9.80 or something...then it pops up and says "you have to play through $98.00 to claim your withdrawl...this is the part I and everyone usually can't pull off but a few days ago, I just so happened to pull it off. I played through the full $98.00 and a message pops up letting me know I've met the requirements so I say to myself SWEET and I go immediately to the cashier....I have to verify my identity...that's okay, I have NO issue with that....I mean I HADN'T with ANYBODY else EVER I guess I should say. I submit a

Two photos of my California Real ID, FRONT and BACK....I then have my girlfriend take a photo of me holding my California Real ID....I submit the verification.....I email them the next day asking if they had indeed received my verification because there was NO indication on my end that it had actually been sent which is whack but honest whatever we go back and forth and I just let them know understand the process takes few days and its super okay, I appreciate their time and so on so forth but what im ASKING is if you know that my verification has even been submitted...so they finally let me know they can't confirm that because they aren't the banking department so they give me the banking depatments information and I go to email them and see 'Oh...WAIT? They already emailed ME!!!' So I open their email sent to me and this is the EXACT email they sent me!

AND I COPYPASTA QUOTE:

"Hello,

Hope you are well.

Your data from the documents you sent does not match the data from your account. Having that said, your account is deactivated and your winnings removed.

Thank you for your patience and understanding.

Kindest regards,

Milo

Yabby Banking"

Here's the massively insanely HUGE issue I have with this! I thought first before anything else OH $#!+ was I mistakenly logged into my girls account and if I did, did I just get her account banned OH F***! So I ask her can you try to log into your account I think I accidentally got you banned....BUT THEN SHE LOGS IN!!! NO ISSUE HER ACCOUNT IS FINE!!! So I'm glad about that but I'm NOT glad that they banned me for NO REASON! I have only ever had ONE legal name...I have lived at my current address which is a house that I OWN since I was EIGHT YEARS OLD!!! I have ONLY ever lived in the state of California EVER, I have only been a MALE since BIRTH! The ONLY discrepancy between YABBY and my California Real ID is that NEXT to my effing first name they now put your MIDDLE name as if you have TWO first names....YABBY DOESNT ASK PEOPLE FOR THEIR MIDDLE NAME!!! What has me SO effing IRATE is that they have the gall to email me with a statement TELLING ME my information DOESNT MATCH, BUT THEY NEVER BOTHER TELLING ME WHAT DOESNT MATCH, OR I DONT KNKW MAYBE INFORM ME SOMETHING DOESNT MATCH AND ASK FOR ANOTHER LEGAL SOURCE OF VERIFICATION!!! IM SO MAD, I apologize for yelling via computer screen, and semi-cussing. Im just so irritated like why be that way? That's so beyond whack!!! In the report I included the offer I was responding to as well as the emails between the casinos customer service and myself...

Dear WhaleSteak,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with your account at Yabby.

To better understand the situation and assist you effectively, could you please clarify a few details for us?

• Can you confirm the exact name and address you used when registering your account at Yabby? This will help us understand if there might be a discrepancy in the information provided.
• You mentioned a discrepancy between your first name and middle name. Could you please clarify the full name you provided when registering and how it differs from your California Real ID?
• Could you let us know if you and your girlfriend share any of the following: email address, phone number, device, or payment methods? This information is crucial as some casinos have policies that prevent multiple accounts from being registered from the same household or using similar information.

Your cooperation is crucial for us to proceed with this case. Without the necessary details and supporting evidence, we won’t be able to mediate effectively. If you could forward any relevant communication or documents to petronela.k@casino.guru, it would greatly assist us in resolving this issue.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you happy holidays!

Hi WhaleSteak

Thank you for providing additional details about your case. To help us better understand and assist you, could you clarify whether the email address you used to sign up for your Yabby account is the same one your girlfriend has also used for her account?

This information will help us determine if there are any overlaps or issues related to account verification.

Thank you in advance.

No, she has an entirely different email for her account. I insisted fot more details and after four messages back to the Banking Dept with Yabby this person told me my "birthday" was wrong.....I just can't POSSIBLY imagine messing my birthday up, but loe and behold, its the ONE bit of information that the user isn't able to SEE in their account details! So even if I COULD get into my account, I still wouldn't be able to confirm if my birthday is actually even wrong!

Since they closed my account, (in my opinion wrongfully but of course I have no proof) I made a new one....this time I documented every single piece of information thst I inputed about myself and I just re-submitted verification right now for a withdrawl of 69.92....if this happens again I have every last drop of proof that they should NOT be rated so highly and have gone fraudulent.

Hi WhaleSteak,

Thank you for your response and for sharing additional details about your situation.

I’m sorry to inform you that we are unable to assist further with your complaint. The use of an email address belonging to someone who already has an account at the casino, combined with the creation of a duplicate account to prove a point, makes it impossible for us to mediate this issue effectively.

These actions not only complicate the verification process but also breach the casino’s terms and conditions, which strictly prohibit multiple accounts. Unfortunately, this leaves us with no grounds to continue advocating on your behalf in this matter.

We encourage you to use only your personal email address for all communication and account registrations in the future to avoid such complications. Adhering to casino policies is essential for a fair resolution process.

If you need assistance with other issues in the future and comply with the terms, please don’t hesitate to reach out to us.

Thank you for your understanding.

Best regards,

Petronela

Casino.Guru