Xon Bet Casino - Player's withdrawal is delayed due to verification issues.

Hi,

I made a withdrawal of $500 and they wanted to send in documents for verification. So I have submitted a few different documents and they are denying them all. I have sent in 2 government issued letters dated within 60 days and my bank statement was also denied.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which types of documents the casino requested from you? Have you made sure that the documents you uploaded meet the casino’s stated requirements?
• Has the casino explained why your documents could not be approved during the KYC process?
• Have any of your identity documents already been approved for KYC verification?
• Which of your documents are still pending verification in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika