The player from Germany has had her account under review since March 16th, causing her withdrawals to be canceled. Despite being verified and previously having no issues, she suspects the review relates to a €200 bonus she fulfilled, which led to winnings totaling €4200. She requests assistance in withdrawing her winnings.
X3Bet Casino - Player’s account is under review for withdrawals.
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Current status
Waiting for Casino Guru to reply
1d 20h 17m 54s
X3Bet Casino
Safety Index:Below averageCase summary
Discussion
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6 days ago
Translation
Hello, my account at the above-mentioned casino has been under review since March 16th. My withdrawals have been canceled, and VIP customer service is unable to help me. On March 14th, I deposited a €200 bonus, which I managed to fulfill with a lot of luck and a jackpot win. I believe this is the reason for the review. After fulfilling the wagering requirements, the bonus was reduced by a four-figure sum, leaving €1000 to withdraw. I continued playing with this amount and ended up with total winnings of €4200. Since I'm unable to resolve this, I'm requesting your assistance in withdrawing my winnings. I'm already verified at this casino and have never had any problems before, so I don't understand this situation.
Please help me.
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5 days ago
Important notice:
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5 days ago
Dear elchen888,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do you currently still have access to your account?
- Could you please send me a link or a screenshot of the bonus you activated and played with?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
