X3000 Casino - Player's account is still active despite closure requests.

User's email address deleted by Casino.Guru

I have tried multiple times to close my account and self exclude which the casino has rejected and has allowed me to deposit more money and lose! I want my account closed and issued a refund of any money uploaded after I requested to close my account which is 65.02 euro

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Dear ChrisH,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’ve experienced while trying to close your account and self-exclude.

To better understand your situation, could you please provide us with a few additional details:

• When exactly did you first request the account closure or self-exclusion?
• How did you submit your request (e.g., email, live chat)?
• Do you have any screenshots or copies of your communication with the casino regarding this request?

If you have any supporting evidence, you can either upload it directly here or forward it to petronela.k@casino.guru, whichever is more convenient for you.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela