Wyns Casino - Player's self-exclusion request is delayed.

Hello,

I hate to have to do this again but I need some help and attempting to self exclude on my own is not working.

I have requested self exclusion from Wyns Casino starting on Dec 1, 2025. They have consistently delayed my actioning my request, clearly because I have made deposits. I emailed Dec 1, 2, 3, 6th, 12th and again today. I filed a complaint with them. Im not sure what else to do as im getting nowhere.

Are you able to help?

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any response from the casino after you requested an 8‑week cooling‑off period on December 2? Did the casino respond directly to this request, or did you have to send additional emails to emphasize that you wished to self‑exclude?
• Could you please forward me the original email thread related to your self‑exclusion requests, not only screenshots? In order to properly assess the situation, I need to see the full timeline of your communication with the casino. My email address is [email protected].
• When was the last time the casino responded to your self‑exclusion requests?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika