The player from Germany requested a withdrawal of €600 from Wunderwins, which was verified but never received. After submitting a bank statement, he discovered the funds reappeared in his account without notification, and despite being advised to request another withdrawal on September 10, it remains unprocessed.
Wunderwins Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €600
Wunderwins Casino
Safety Index 5.7 Below averageCase summary
Discussion
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2 days ago
Translation
On August 27, 2026, I requested a withdrawal of €600 from Wunderwins. This was verified on August 29, 2026. However, the money never arrived. After 10 days, I was asked to submit a bank statement proving that no funds had been received. I did so. On September 10, I noticed that the €600 had reappeared in my player account as credit. There was no notification whatsoever. The chat support told me there had been a technical problem and that I should request another withdrawal, which would be prioritized. That was on September 10. Since then, nothing has happened. The withdrawal is still unprocessed.
Automatic translation:
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11 hours ago
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11 hours ago
Hello jensk,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Karla M.
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11 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear jensk,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
