WowBet9 Casino - Player's deposit has been rejected.

I made 2 x $20 deposits to casino via payID with deposit details listed on platform. My deposit was rejected. I checked at least twice daily for 7 days. On 8th day they informed me that the payID account was no longer in use and to contact bank for refund. They refuse to accept responsibility for providing incorrect banking details.

Dear Louise1969,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

The casino put payID details.on their platform for players deposits but the banking details were to an account they didn't.have.access to or so they say

Have you contacted the payment provider as I recommended in my first reply?

Could you also please forward all communications between you and the casino's customer support that confirm the mistake in the payID details? My email address is [email protected].

Dear Louise1969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have contacted.my bank but getting a refund relies on the recipients bank cooperation

From past experience a redund is only possible after contacting account holder and them agreeing to return funds.

The casino will not admit fault saying that I used previous banking details which did not happen. I copied.banking details directly off platform website.

Can you provide.link so I can send u screenshots.

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your bank
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is [email protected]. Thank you for your patience and cooperation.

Dear Louise1969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.