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HomeComplaintsWoopwin Casino - The player's verification is delayed.

Woopwin Casino - The player's verification is delayed.

Closed
Our verdict

Player stopped responding

Amount: €300

Woopwin Casino
Safety Index:Above average

Case summary

The player's verification is delayed for a week. The complaint was closed as the player stopped responding.

Discussion
Public
X
bronze
anelyyne
Bronze
Public
3 years ago
Translation

I sent my verification documents a week ago and haven't gotten an answer yet. Without verification I can't withdraw the 300 euros. I've written to the chat several times and each time I've been told something different. So, hands off Woopwin casino ..Fraud

Automatic translation:
Public
X
admin
Nikolas
PR Assistant
Public
3 years ago

Hello anelyyne,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Woopwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
X
admin
Nikolas
PR Assistant
Public
3 years ago

Dear anelyyne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
X
admin
Nikolas
PR Assistant
Public
3 years ago

The complaint will be now closed for the above mentioned reason.

Woopwin Casino - The player's verification is delayed.
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